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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6193 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 6,193 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid performance. A little more advanced then I currently need, but happy this modem can perform when I upgrade my other equipment. I didn't want to buy a modem that I'd have to replace in the near future. This one will grow with the demands!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted to stop spending money renting a modem from our internet provider. This modem was on the approved list from our IP and also recommended by the Best Buy associate. After 2 months of use, we are still happy with its performance.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem With Many Up & Downstream Channels

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most modem I have ever laid eyes on. It is able to suck all of the bandwidth from my entire neighborhood and deliver me the fastest Wi-Fi of everyone on my street. Would recommend it to anyone looking for the fastest speeds possible.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Save some money with no equipment fees

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this modem for almost a year and it has been great. I've upgrade my speed to 1 gig recently otherwise I'd still be using this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Reliable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and operation of the SURFboard modem is easy and fast. Once installed it is hands free and solid operational. I recommend this product instead of your ISP's modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great price and easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace the rented unit from White County Cable. Will pay itself off in 7 months. Basically a plug and play unit. Only had to wait for the cable company to set it up in their system (about 2 hrs).

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handles ALL of needs, Optimum cannot throttle back our service in these times of high usage,such as the on-line schooling going on now. Does everything we need and more!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Blazing fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is a beast. Never realized how much speed I was missing for the internet plan I have been paying for. On my previous modem I only got 90mbps but with this same modem on my same plan I get 343 mbps.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the modem has been good. When I called comcast to activate it for some reason it wouldnt work at first but it took like 10 minutes to work. After that it was great. I have a Apple Tine capsule hooked up as a router and everything flows!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was very easy to set up, also fast.Modem doubled the upload and download speeds for my internet. Modem is lit with info for connection and is a very durable product. I would definitely recommend this item to other people.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for all speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Motorola is a brand name you can trust and has been supplying this gear for 20 plus years. Easy install. Noticeable speed improvement. Purchasing this model assures your set with the best technology for a while. ROI is ~ 18 months.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    awesome modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this modem after suggested from Time Warner Cable. It is supporting up to 300 MBPS which is very nice. Earlier my home internet speed was only 15 MBps and now after using this mode, I am getting 60MBps at my home with same plan.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Better than TWC's Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Time Warner Cable router was starting to malfunction after several years of operation. I bought this one given the positive reviews I've seen on other sites. It works quite well on it's own, as well as in tandem with my Linksys router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Just as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say about this little guy, except that it's a screamer and it connected up to Comcast cable without a hitch. Well worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works well, gets the speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 200+mbps and this modern catches it all. Longest part of setup is calling cable company to register it to your account. Get the service pkan. This is my second unit because the first just fizzled & the service plan saved $$$.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fail Proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from renting one from WOW cable and I couldn't be happier. It's practically fail proof. When the power surges or goes off, it automatically re-boots itself. I don't have to go disconnect it and wait the re-connect and hope.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Upgraded Modem for our New Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to Best Buy to get a new Modem. Sales rep was very helpful in accessing my new needs and recommended this model. Bought and easily installed it and the Arris Surfboard 600 is meeting all my needs. Very Pleased. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old modem was the slower version. It died when we had a wind storm and power outage. I had the power plugged into a surge protector, but the power glitch knocked it out anyway. I'm guessing there was also a surge on the cable which had no protection. I'm now using a power strip that also has surge protection for the cable. The new unit seems to work fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem able to handle higher speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this router in anticipation of my internet provider increasing my internet speed. It replaced the same brand, but a lesser model. Both worked and are working flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a cable modem without wireless router and this product is exactly what I was looking for. Setup was very easy and works very well. Great product and big cost saver as opposed to renting a modem from Internet provider.

    I would recommend this to a friend