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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6193 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 6,193 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to purchase a new modem for my upgrade and they support the Arris family of modems. This was super easy to setup and get working. It was on sale at the time of purchase making it a great value as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in to the store looking for an average modem and after a recommendation from an employee I picked this up. Happy to say that it was a good purchase and saves having to rent from the cable company. No complaints on this one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cable modem saves money from rented modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to save money and buy a cable modem instead of renting Xfinity wifi modem. I added the Orbi mesh wifi router to this cable modem and the whole house is hooked up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I realized I was paying a rental fee for the Internet provider modem, I returned it and bought this one. Can't believe I paid so much rent. This modem is the same as the one I was renting and works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    excellent router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my old router just quit and this one is an excellent replacement. No issues what so ever. great purchase, very reasonably priced

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Modem, Does not work well with Apple Airport

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    although the speeds and ease of use are there with the SB6183 it falls short when communicating with the Apple Airport Extreme. I even attempted to replace both in the event i had a bad router/modem and had no luck. Switch back to my old model recently and have not looked back

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my internet and quickly realized my old modem could not support the higher speeds so I upgraded into this. It instantly improved my home internet speeds and has been solid ever since. No issues

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Performs as Advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was accomplished in conjunction with a cable system upgrade. Unit was purchased to avoid monthly rental on a cable company supplied cable modem. Would purchase all my cable equipment if this type of service was offered.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent for the money/purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally cut the cord with the cable company. No more paying fees to use there modem to get their service. The modem costs maybe what it would cost for 10 months of fees. Works great and saves you money.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using with optimum 300mbps and works just fine. No longer need to pay $10 a month to rent their modem. Good investment.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router, no problems with it and lightning fast connections

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris Docsis 3.0

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase Arris docsis 3.0 for my cable internet as it was compatible and fast for my internet and get 30mbps download speed but you should be able to get much faster if you’ve faster internet service

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good efficient cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem connected well with my new wifi and moves the packets quite effectively. My son bought one before I did and recommended it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Good Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best modems in the market. To replace the one that you rent is one of the best option. Super high speed and 16 channels thats going to cover every single device at home. This modem doesn't have phone line connection!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    This modem was reasonably priced and works great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently moved into a new house and purchased this modem. It has worked perfectly. With three family members on the network and streaming TV, we are very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to configure and setup, works great, no issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Inexpensive & powerful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is high speed and handles 140MBPS really well. I use it with Eros pro and have had no issues. Don’t let the low cost of ‘this modem fool you, it is powerful

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Was able to max out on Time Warner Cable Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had the SB6121 but time warner would not provision it to my upgraded speed of 200mbps because of the older modem. I bought this, connected once I got home, gave time warner a call, and everything is good to go! Very stable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a couple of modems at best buy but none of them gabe me the speeds of the proper signal. I was referred to this modem by a geek squad member. Its awesome. It was easy to set up and it sends fast signals to my router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surfboard 600 was easy to set up, and it improved the speed of my connection by 50 percent. Just what we needed to watch streaming TV on our Roku. (But why was the nickname "NoMoreApple" assigned to me? I like Apple products!)

    I would recommend this to a friend