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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6193 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 6,193 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem info

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I purchased this modem/router. It’s working well & I did purchase tge insurance too. I was tired of paying cable company rent Year after year for rental.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very pleased with this modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of paying for the cable modem and having it go out. Finally I decided to turn it in and buy one. This was a great product. It's small so it doesn't take up much space and has performed perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing that I had to do after powering this up was call my provider so that they can capture it in their system. No matter who you use for your internet, you will need to get it recognized on their end

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works perfectly out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cable modem to get out of Comcast's monthly charge for renting theirs. The payback is about a year. I had to call Comcast to have them reset my account to the new device. Otherwise, the installation was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A neat little unit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure beats paying monthly fees for a modem. This little unit works like a charm. Easy set up, nice iPhone application. Does exactly what it is supposed to. Great product. Great price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the cable company started charging a monthly fee for the modem they supplied, I purchased the Motorola 600. Not only will it pay for itself in 10 months from the savings, it installed instantly and doubled my download speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    no more modem rental fee - the buck stops here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best modem to replace the equipment providing by the cable provider and just one time cost to get this instead of paying a monthly rental to the cable provider forever. best model for time warner high speed internet - PERIOD !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and use. Didn’t want to pay Comcast monthly fees for equipment so I bought this one and it works great. The duo modem and router was a good deal.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Better than what Spectrum gives you!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a much better alternative modem from what the local cable provider gives us,... now everything is flowing like it should! Easy to set up. No probs!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added more speed to my already awesome Comcast Cable. All I had to do was install this. I went from 125mbs download to 180mps. I definitely recommend this to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Plug and Play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a bad experience with Time Warner and finally decided to get my own modem. After figuring out the issue was on TW side, this little puppy has performed like a chance. No resets. No random outages.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit works great and is small and compact in size. I was having trouble connecting my ps4 to the Comcast unit which was costing me $15 a month so I purchased this and the Google on hub and all my problems are solved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as it should

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice modem works as it should. I checked with my internet provider to make sure it works with my speed and the providers network before purchasing. No issues

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router. Small and functional to get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great alternative to cable company products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adding a powerful router to this modem only makes it better. Compatible with cable company systems and pays for itself after only a few months. Well worth the cost!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great replacement for my leased modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing sped up my internet like nothing else! I used to have a leased modem from Time Warner, but since my speeds were so slow I decided to save some money yearly and buy my own. It made my internet much faster!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace my Spectrum provided modem because they kept telling me the problem wasn't the modem. They were wrong I went from 6 Mbps (paying for 100 Mbps) to getting 115 mbps

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace my cable company "rental". I can use the internet on many devices at once (laptop, phone, appletv) with no buffering or any streaming issues. Super easy to set up: unboxed, plugged in, good to go!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cable Modem works flawlessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a replacement for an older cable modem. I’ve noticed a vast improvement. I’m actually getting the download/upload speeds I’m paying for. Lights on the front of modem are pretty bright.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Working Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this product to replace and aging previous SURFboard model after reading many reviews with CNET and the like websites. All and all, we are very pleased with the speed and options we have with this model.

    I would recommend this to a friend