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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6193 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 6,193 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works as it should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded from my old surfboard sb6121 (I think) as I upgraded everything in my network (my ISP told me end of life was up on the 6121 and I should upgrade to get faster speeds). Don;t really see much of a difference from the old one, but hopefully it is just something I would not really see.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it is suppose to do

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what it is suppose to do. Works well with Cox, just make sure you call and coordinate with them if you are self-installing

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Great Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to replace a modem dying a slow death in a city where extreme temperatures in the summer can affect the modem ability, quick and easy to set up and is working fine. The auto-setup option however didn't work we actually had to call Spectrum to manually link the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HUB is a great product for the advanced user. I connected my Apple Airport Extreme and it is providing the Gigabit speed I require to function in my home office. Oh and no leasing fee from TWC!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very happy with my Arris modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Arris modem and am very happy with it; very easy to set up and have had no issues. Thank you BB for another wonderful product. Mrs. Stahl

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Speed is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you could want for the speed and price. I got good advise from the guys at Best Buy for the modem that was compatible with my internet provider. Set up was quick, and no issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Reliable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is fast enough for what I need at home. I'm pretty satisfied with the performance. Plus, I got this for a cheaper price since Best Buy does match even online deals like Amazon!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works so much better than other brand I used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is much more attractive and it hasn't lost connection like the old one I was using. Very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Hassle-free modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem for our house in California and my husband really like it a lot. Looked for the best price online and other stores and found it at Best Buy. Hey, no hassle and best buy ever!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was extremely easy to set up. I was coming from a DOCSIS 2.0 modem, so my upload and download speeds immediately improved. Very happy with this purchase, so far. Have owned for 6 weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Faster speed for more devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm paying for a certain speed with my internet provider and with this product I'm getting faster speeds than what I'm paying for...enough said...this is a must have modem for your home...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PROVIDES OUR NEEDS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE HAVE AN OLDER HOME AND IT WAS HARD TO GET WIFI IN OUR FAMILY ROOM. THE STRENGTH AND COMPACT DEVICE WAS EXACTLY WHAT WE NEEDED FOR OUR SMART TV AND COMPUTERS. LOVE IT.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I Now Have Excellent Internet Service!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have like 15 devices on one unit of my home and my tenant has theirs and no one loses service. I’m getting the most out of my ISP finally!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an older DOCIS 3.0 because comcast increased my speed. Works well and was easy to setup - the activation with comcast is always hit or miss depending on the rep you get.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Money WELL Spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase this year as Cox doesn't need ANY more extra bucks from me. Setup was easy with one call to Cox Tech Support. Zero problems since, just majorly improved speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Full speed with Spectrum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 200Mbps down and I'm getting the maximum speed I paid for and more. Haven't had issues with the device itself and works fine with Spectrum/Time Warner.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price, Speed

    Rated 5 out of 5 stars

    Great mix of speed n price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did plenty of research n it's great combination of speed and price. Very reliable

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works for Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get new modem to "work" with Comcast/Xfinity. This is up to their standards for a modem, and it works very well for what it's suppose to do.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Upgraded from a SB6141

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I moved and TWC MAXX increased speed I couldn't get the 200/20 so I had to upgrade. Never lease modems always own your modem. Never buy combos for Wi-Fi already use separate router

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great improvement for internet connection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has greatly enhanced and truly optimized performance to an older HP desk top through the requirements of the internet provider which has also affected my laptop & phone via router.

    I would recommend this to a friend