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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6193 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 6,193 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Better than renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needing internet for a small business, Cox only approves four modems (only two are available for purchase in stores). This modern is perfect for my needs and affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Simply, the best of the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something that could handle future configurations from my cable co. This product says it will handle it, like IPV6 protocol. I have had no problems with it since I first hook up. Very fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Product !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having problems at my work office , and COX CABLEVISION said I needed to update. Corrected the problem. I went back and got another one for home office.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Breeze to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up , works great with my google nest router. No surprises, just needed for higher speed internet.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Lights are a bit bright but if that doesn't bother you, it does exactly what a modem needs to.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does it’s job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. Easy to setup. Other than calling the IP to give the MAC address it was basically plug and play.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In about a month and half since I purchased this modem, except rebooting twice on its own, the modem is working without any issues. I cannot say for sure whether reboot was forced by internet service interruption or due to the modem issue. The setup was very easy was completed in less than 5 min.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome fast modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old DOCSIS 3.0 modem served me well but when I upgraded to 200MB download speed it blew up. This ARRIS modem handles the extra download speed easily! I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mediacom bad, modem good.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked awesome, even though I am returning let me try to save someone else some time. If Mediacom is telling you to buy this because your internet is down tell them you want to terminate the service. If att isn’t an option in your area look up a company called EarthLink they have fiber running through Springfield and att is subcontracted for their fiber installs. With no data caps. In short screw Mediacom and it’s predatory practices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quit renting cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of paying TWC 8 dollars a month between rent and "taxes". The unit was easy to set up... even though TWC swore there was an outage when in fact I just needed to provide the MAC and SN.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Why lease?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Arris modem instead of leasing from the cable company. Best decision I’ve made. It works very well and with the extended warranty you can’t go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does exactly what you need it to and the best part is that you do not have to break the bank. Plus, you do not have to pay to rent one from your ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It works

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second one I have purchased. It works flawlessly

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works with Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to use with Xfinity in Houston and have had zero issues to date with very fast internet speeds! Much better than paying a monthly fee to rent through Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great Upgrade, pays for itself in a year.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm an avid network and IT person. I don't like having to pay for renting a modem from Time Warner Cable/Spectrum if I don't have to. This modem works really well in conjunction with my Netgear router and allows for me to fully utilize my 100Mbps/10Mbps Internet speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good if you need a 16 channel router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works on Cox 300Mbps. Consider buying the next model up to really be ready for the next big speed increase. Currently there are 24 channel modems compatible with Cox. But this is very stable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this modem with 1 gig fiber internet and it is exceptional. Pair it with a mesh WiFi router and it’s a great way to use the internet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great easy set up modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the easiest modem I’ve ever set up. I came home from the store and within (this includes calling my ISP) 15 mins modem was set up and working fine.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my modem from the Motorola 6141. I immediately saw a huge difference in performance. I work from home and a dependable connection is a must. This modem has exceeded my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The modem works great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a modem that could handle faster speeds! This one is fabulous and the set up was seamless! We love this product, definitely recommend!

    I would recommend this to a friend