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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6193 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 6,193 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for decent price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this so I didn’t have to pay the internet company a monthly rental fee for theirs. Have had no problems with it and my speeds are fast and pretty consistent.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    These products work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast rented router/modem kept dropping signals. The purchased ARRIS modem and Netgear router work --- Not one dropped signal while watching Netflix or Amazon Prime movies.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This is the best out there for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing works great. I shopped around for awhile after burning through an expensive router/modem combo. This is a good value and is fast. Works great with Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Upgrade worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just replaced an old motorola because internet speeds were not what I was being promised by my ISP. Setup was a breeze, but you need to make sure that you have a computer with Ethernet near the setup location in the house. My cable is in the basement and luckily had a laptop to bring down there.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great with TWC 300MBps Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes there's a newer version of this that supports upto 500 or 600 mbps, but most people aren't paying for that anyways. This modem will be more than adequate for most people for a few years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent modem - easy to install - best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this modem because it can handle todays signals and when connected to my Apple Router (AirPort Time Capsule 3TB), I have the best WiFi signal ever throughout my home. A great combination.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Simple setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was simple, is well worth the money especially when you figure in the money your saving from not having to pay a monthly fee to your carrier for their modem. Is a lot faster too

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem for Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable modem that works well with Comcast/ Xfinity.No issues with wifi or connection drops etc. I'm saving $12 a month from renting a modem from the cable company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the same brand modem for 5 years and was happy with it so decided to stay with what I knew worked well. Have not been disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for heavy online users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem after my old one passed away. This modem has great download speeds for a reasonable price. I can stream Netflix & HBO on multiple devices, while surfing the web.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired with Comcast cable and is rock solid without the annoying dropped connections that my last modem had

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is a lot better than the one that was provided for me by the cable company. My internet is coming up faster and no lags on my internet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very easy to install almost automatic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried a different model purchased elsewhere and was not successful. This model was very easy and has performed very satisfactorily. Should have tried Best Buy first. I will in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unplugged the modem I had been renting from my internet provider, plugged this in and called them to reset the service. Simple fast way to save money and improve service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For those who want to achieve the highest speeds possible this is the best modem available. Noticeable difference upon replacing my previous one.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great price for product specifications

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for product specifications! Only for xfinity customers, this modem is not listed in xfinity’s recommended modems in 2020.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set-up and go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. Right out of the box, plug in, connect cables and it was up and running. I almost didn't call the cable company since it seemed fine, but I did. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cheap, simple, effective. ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This network switch is great for those that don't want to fool around with settings. It's a plug in and walk away type device. Have 3 xbox ones running through it with no lag issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to support the 150/20 speed I ordered with Cox Communications. I have to say this modem is awesome! I'm actually able to reach 185 down. Worked out of box with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Reliable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my apt to use with Cox internet services. Have zero complaints. Paying for 150 and getting a steady 165+.

    I would recommend this to a friend