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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 6,192 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set-up and go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. Right out of the box, plug in, connect cables and it was up and running. I almost didn't call the cable company since it seemed fine, but I did. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Second modem, different house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second modem I've purchased. Definitely noticed the difference switching from dual router/modem to separate. This modem pushes great internet speeds!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent choice for Cox Cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is for the ARRIS SB6183 - not the 6190. After doing some research I decided on this specific model due to the complaints/issues some were experiencing with the 6190. Glad I went this route. Easy to install and just as easy to connect to network provider. Paired the ARRIS with an ASUS RT-AC86U and I am extremely happy with the speeds. That being said, I don't do any gaming on the network. Streaming media only. I previously utilized Cox' 50Mb offering and I was getting download speeds for Netflix ranging from 23 to 40Mbps in the living room. After reviewing Cox' latest offerings, the 50Mbps not being available anymore, I opted for the 100Mbps...for the same cost. SIDE NOTE - shouldn't have to call Cox to check on latest offers. Anyway, after getting the improved service and installing the ARRIS & ASUS Router, my speed has jumped considerably to the point where I am pulling 118Mbps in the same location. I know the modem was only part of the boost in speed but it has served it's purpose well and at this point I would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Save Money - Buy Modem, Don't Rent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to buy my own cable modem when changing to Xfinity instead of monthly fees. This one has plenty of speed for downloads and pays for itself in the first year!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to support the 150/20 speed I ordered with Cox Communications. I have to say this modem is awesome! I'm actually able to reach 185 down. Worked out of box with no issues.

    I would recommend this to a friend
  • Cons mentioned:
    Signal strength

    Rated 5 out of 5 stars

    great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just upgraded from the SB6121 because it keeps loosing signal and my internet connection, It was worthy now everybody at home have a realiable connection and my kids stop complaining!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Replacement

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace my existing modem and this fit the bill. Price was right and offered the right level of access through out the house.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast and simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better solution compared to an all in one router/cable modem/wireless. Had 2 all in one units before and they failed quick. This seems to rate as more reliable. Much higher performance also.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Does its job!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this new modem when I switched internet providers from AT&T to xfinity. It does what it needs to do.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Need to upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an very old modem for a long while and recently updated to this model. I have not had a single problem since I installed it. I am experiencing faster internet and no connection drops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is a giant step forward from my last netgear which was junk. Have not had any connection problems with this modem. Couldn't say that with my netgear one

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The modem is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew that I needed a modem, but had no idea how to choose one. The Best Buy sales person made a suggestion and was spot on. My modem is great!! Just what I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    This modem is very dependable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this modem because it is trouble free. We were looking for equipment that is better than the rental equipment provided by cable companies. I am very satisfied with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a little bit or research before I purchased this. And so far it has worked awesome with no issue and no speed drop. I made the purchase to not have to rent from my cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Arris SB6183 Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SB6183 Install were EASY ! and Pleasure and Better .. connect to Cox High Speed Internet ...

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Home internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem we purchased met our needs to have the internet working properly

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Comcast Complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of renting a device from your provider you should buy a modem and separate router. This device will allow you to take full advantages of any speed offered by Comcast/xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace the TWC rental cable modem. Will pay for itself in 9 months. Had TWC rep on the line during setup, which went without a hitch. Works at least as well as the TWC modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SB 6183 is a very robust modem. Its small and light weight. I bought the one in white. I use it with TP Link AC 1750 router. Price is expensive at $110 at Best buy inclusive of taxes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Very straightforward. One of the few modems in white.

    I would recommend this to a friend
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