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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6193 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 6,193 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my prior model failed after a lightning strike I picked up this model. So far it's very fast and I haven't had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No Setup and Top Speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to because it just didn't make sense to keep renting one from Cox. This one gets far better speeds than any one that they ever provided me. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to take advantage of TWC's recent upgrade to provide download speeds of 300 mbs. This modem alllowed me to obtain download speeds consistent with TWC's offering.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for what this item cost I couldn't ask for anything better, easy to set up once I called comcast and has worked without a single issue

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it with a router to get rid of the rental fee...love it and it works amazing!! Easy to install and it was on ssle!! Great deal

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great with 300mbps connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this a few weeks and it’s worked great so far with a 300 mbps connection. Just needed a laptop with an Ethernet port to do the initial set up

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a device to replace the rental modem from local internet company. This one is Easy to install and does everything we need it to do

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Annual savings

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is perfect and allows me to eliminate the $11 monthly fee from Optimum

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told by my ethernet provider it wont work as good as their own but it works just fine the speeds on my service still decent

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this instead of renting my equipment from spectrum. It’s more reliable and works better with my mesh network. Well worth the $70 price tag.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Does its job!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this new modem when I switched internet providers from AT&T to xfinity. It does what it needs to do.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I finally got rid of my comcast modem and purchased the ARRIS SB 6183. What a dramatic change in speed and connectivity. I have a much stronger signal and range.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Strong signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was apprehensive about getting my own modem. This model was easy to set up and is working very well. I’ve had it for about three months and have had no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    More $$ for me, less for Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to purchase a cable modem so that I could reduce the number of line items on my Comcast bill. And this was on sale, which made it an even better deal. It does the work just as well, if not better (no lag times) than the Comcast modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and was very easy to set up. I had to call support to diagnose and issue which turned out to be my providers issue and they were still able to help me!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlike my previous modem, I was able to set this one up without having to call my internet provider to ping it. Less than 5 minutes to unbox and set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS SURFboard SB6183 Cable Modem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the modem for almost 6 months. It's been great. No issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Thumbs up!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently switched from xfinity xFi to the arris and eero mesh system and hands down is amazing! Installation was super easy too.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great modem upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I acquired this modem to upgrade to a DOCSIS 3.0 modem to take advantage of faster internet cable speeds. Set-up was quick and with just a phone call to my internet provider compleed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Pays for itself

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and no issues to date. Replaced my optimum modem and didnt skip a beat. Will pay for itself in a about a year.

    I would recommend this to a friend