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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6193 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 6,193 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wonderful upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently upgraded my Internet speed and instead of leasing a modem, figured I'd buy one. This modem provides excellent speed, looks decent, and has a great company behind it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid worker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device works great. Easy set up no problems. The display led are bright and shine thru the housing may be a problem for some.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris Router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router improved our internet speeds dramatically!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing saves me the 10$ fee every month with Optimum. Works perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Always great modems

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive bought many of these modems for multiple locations and they always perform great! Not a single problem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this item and paired with night hawk x6 Ac3200 router tri band. Getting down load speeds of 197mbps. I have time warner 300 Mbps Internet. At times I get over 220 Mbps.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was easy to install after calling TWC. We have had no problems with the unit so far and the best thing is we are not paying $$$ to TWC every month to rent their modem

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Just great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Docsis 3.0 was just installed a week ago, but it will exceed my needs for quite a while before I will need to upgrade. I expect nothing but good things to say.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great option foe Altice/optimum

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem to get out from cable providers ridiculous renting fee. Worked for optimum/Altice online service

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and running without issues. I bought this instead of paying 10 a month from Comcast to use their modem. I've been using it without an problems and set up was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old modem broke so I decided on this. Much better speeds than my old one and price was good. Stop renting modems from your ISP and buy one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yeah we upgraded after our service slowed due to equipment obsolescence. Our previous surfboard purchased at best buy was still working when replaced. This nw one is just faster.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So much better than rented equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally decided to stop renting equipment for our internet...so happy we did, runs so much smoother & haven't had to constantly reset our modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works great. Good value, easy install & saves the monthly charge by my internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Save money with this Solid modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem. Has worked perfectly since I installed it. Plus I don’t have to pay rental fee to cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet speed was way below what I was paying for. After replacing the modem and the router went from 30 to 150 Mbps. Good price , easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    still rocking at 2 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem 2 + years ago and it is still speeding along even with the lame Comcast network it has to deal with. What more can you ask of it? Still satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    sped up internet, easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to upgrade my mediacom cable internet to docsis 3. The modem was setup in minutes and upload/download speeds showed immediate about 3x improvement.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was so easy to install, just plugged in and was online in a few moments. Sure beats paying $5 a month to rent from the cable provider, these things last a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic! Works like a charm and the best part is that i no longer have to rent a modem from the cable company!

    I would recommend this to a friend