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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6192 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard SB6183 modem's speed, performance, and ease of use. Many find the price point appealing and appreciate the simple setup process. While some users find the bright lights to be a minor issue, the modem generally maintains a stable connection and has a compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 6,192 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was so easy to install, just plugged in and was online in a few moments. Sure beats paying $5 a month to rent from the cable provider, these things last a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big fan of Arris products. Replaced an older version of the surfboard that I had for many years.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Really boosted my download speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was averaging 35 mps with my old modem now I average 85 mps (I have 100mps plan). Really made a difference in speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Have been using this modem for several weeks now. No problems. Works well with Spectrum provider.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product and great customer support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a tech savvy person, but this went together easily, then when service provider messed up this device's customer service was great help getting me connected again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works really good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this item really works very well with comcast and its a little bit pricy but does works really well. i am happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable and compatible with Comcast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a moden that is compatible with Comcast service. the Geek Squad rep mentioned this, as well as the store manager! Affordable and nice color.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sped up my internet significantly in comparison to the junk they give you from the cable company. I use it with a Apple time capsule. Works like a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    No more cable company charges

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this was recommended by friends, I was sick of paying Comcast. Best Buy customer service was helpful

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Blazing fast downloads with TWC now!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the gigabit upgrades in my area, this new modem allowed me to obtain download/upload speeds of 335/20... Rock solid modem..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router is quick and nice looking. Easy set-up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good investment !

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have saved quite a bit of money by investing in this product and, have had absolutely NO problems what so ever. Very Pleased !

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    works like it should. saves us money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a new modem to save money. Renting from our cable company cost $10 a month. This modern was about $100, so it will pay for itself within a year. Installation was easy, and it's doing the job it is designed to do, with no problems. I would expect no less.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great. Bought modem because my older modem was no longer supported by comcast. Product was still being sold at store. Hope to get longer support for this one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Outstanding Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an outstanding modem that I run Comcast / Xfinity through. Its very easy to setup. Plug and play once you call and give your cable company the MAC address. Great modem!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A must have to take advantage of higher speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 16x4 modem is an easy to use and set up model to take advantage of Cox and Time Warners higher speed offerings to avoid the dreaded throttling and dropped packets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This modem rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched this modem before TWC upgraded their internet speeds. I am very pleased with this purchase. Speeds are greater with the sb6183 than what TWC said I would get with upgrade. Best Buy matched Walmart's price and I got this for less than $100. No longer paying TWC for modem lease. That shaves some $ off my monthly bill. Definitely happy with the sb6183!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good but a few issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent modem but unfortunately some ISPs like time Warner require that you have their leased modem to achieve max speeds. This modem theoretically could have very fast speeds but if you have TWC beware

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works very well with my internet provider working at 120MB. Five adults in the house with XBox, computers and phones.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great replacement for TWC router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Very fast and stable. Had previous issue with TWC router which needed to be reset often. No problems with this router so far and and performance/speed is much better.

    I would recommend this to a friend
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