Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$105.42

Customer reviews

Rating 4.7 out of 5 stars with 10865 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 10,865 reviews
  • Rated 3 out of 5 stars

    Great while it worked

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem worked well when I first bought it (200+ download speeds). Warning though for consumers. After 4 weeks the modem lost all power for no reason. Arris was able to replace within 2 weeks. New modem worked for about a year and lost all power again. Even though it was still under warranty, Arris refused to replace the broken modem. I will go with another product for replacement.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth internet

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth internet with wide range. Plug and play installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Far, So Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the only thing that someone buying a modem cares about...connection issues. Well, I had the modem and wireless router hooked up a month and had no issues with connectivity or having to reset anything. Easy hook up and set up process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a tech person so this review will focus on the ease of setup out of the box. I literally opened the box, plugged the Ethernet cable into the back and the router and powered everything up and had WiFi. Could not have been easier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace the cable modem leased by cable company. Bought 3 mo. ago. Works well. Have had no issues with it. Was easy to setup & install. Called cable company to finish setup and that was it. Saving $96 a yr vs leasing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can not complain.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot complain, modems usually that I have had have given me issues. With this one I have had only one issue and it was because the SCE had a transformer malfunction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive owned this modem for a while and it works as expected. Purchased this instead of renting modem from my isp. Went with this modem due to positive reviews and haven't been disappointed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this is a great modem and has worked as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Arris Surfboard

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased new cable modem since my old one was 2 yrs old. All cable Internet company suggest to replace cable modem after 2 years which I did and result was good. I am getting more speed now while browsing anything. This product is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, works well mo complaints thus far. Purchased after my other broke of a different brand but so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a couple of years old modem and after experiencing slower than usual internet speeds, I've decided to upgrade to this model. I have TWC as a provider and this modem, at least for now, did the trick. Much faster speeds for almost a week now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Speed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup of the modem was amazingly easy and speeds are quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works great .

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much faster than company ones . I also brought the my own eero6 +Ax3000 and it worjs wonderful together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup and great speeds.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my neices to upgrade their slow monthly rental from their ISP and has been a huge difference. Arris is the best in the business for cable modems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Puma 6 Chipset by Intel

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anyone who is hesitant about buying this device because of the Puma 6 chipset, don't be. I returned it and got the CM600 which only does 24x8 channel bonding because I thought that chipset was an issue but it works the same I didn't notice a difference. My ISP bonds 32 up and 3 down so I might have to eventually upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem for the price.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the modem on the recommendation of the store salesman. I had some trouble getting the modem and netgear router to sync. I called Arris support and they were very helpful and fixed the problem. They both are working fine now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, was readily available at our local store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does a great job.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changed internet from Century Link to Xfinity. Bought this router based on neighbor recommendation. Internet is the best it has ever been. Great combination with Xfinity and this router, finally happy with my internet service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and reliable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Modem to replace my Motorola, it is fast, and has eliminated any data transmission errors that my previous modem had. Can stream multiple HD movies (netflix, hulu), while supporting online gaming, facebook, VOIP, for the whole family.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Versatile

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and usage dedicated fast speeds upload and down

    I would recommend this to a friend