Customer Ratings & Reviews

After reading the reviews on this product, I went to Best Buy and spoke to a sales associate to confirm that this modem was the best choice for my present needs and also have features to meet future speeds. It was very easy to setup and sync with my Google net WiFi router. I highly recommend this modem.

Recent storm took out both modem and router. My old Surfboard modem always did a good job, so I got the next model up for better future connectivity. Also has 2 yr. warranty vs. 1 yr. on Netgear model I looked at. And best of all, Best Buy gave me a 15% discount for my old modem and recycled it!

Found this was the best price for the modem. After my zoom modem died I wanted an upgrade without spending a fortune and this fit the bill as they say. I've been happy with it so far, no problems not even getting it approved on my Comcast account.

The modem had a coax and power cable included in the box. I went to setup it was a smooth setup. I have Comcast as a provider so activation was seamless. I performed direct connected speed test and I got the full speeds I am paying for (250 mbps) the modem has been running 3 months so far without any troubles.

I was in need of replacing an old modem that was over 5 years old. After doing the research I decided on this model as it fit my needs. I am very pleased with this purchase! This modem has increased our speed and is able to handle the multiple devices in our household. I recommend it.

I have my downloading internet speed is over 260 mbps and 25 for uploading. The modem works best with higher speed. My home phone and TV cables are connected via this modem, and I never had an breakdowns or buffering sign. I am very with my decision to buy this modem. I would recommend this to a friend.

We had the Spectrum issue router & modem. Our internet kept going in and out daily. Had the Spectrum tech at our house twice to fix the issue. We have a very tech functional home. Most light switches, pool equipment, garage doors, security cameras, thermostat and irrigation system all hooked up to our internet. The Spectrum modem and router could not handle the amount of devises in our home so we purchased this modem along with the NETGEAR - AX1800 Wi-Fi 6 Router on the advise of the sales consultant at Best Buy. Our issues were solved! Everything works perfect and the the internet does not drop.

This brand/device was an unexpected recommendation but installation, set up and rolling within 15 minutes easy. Priced a little higher than expected but within reason ($10-15 off expectation). Has worked flawlessly over first month. Bye bye Comcast. Thanks Best Buy

Bought this when Comcast suddenly began charging a monthly fee for their old modem. It was extremely easy to set up. Just plugged it in, Comcast detected it and set me to their website. Just a few clicks and I didn't even have to talk to a tech. Added bonus, this new modem increased my download speeds by 13%.

I have been using this modem for several months to replace another ARRIS modem for greater speed. This modem is very fast; it can handle any task you can throw at it. Very reliable: No dropped connections, No freeze ups. A top quality item. I just don't like the white color; would have preferred black.

We purchased this modem to replace the one the cable company sent to us. It works so much better. We finally have the speeds that we have been paying for and we haven't experienced any glitches since we installed it. Hopefully this is the end of "resetting" the modem and router every day to get it to work.

Chose it because it's compatible with Comcast / XFinity. Works well, and is considerably less expensive than renting equipment from Comcast. Greatest hurdle was getting Comcast customer service to update my account to recognize the new equipment. That's Comcast's issue, not an Arris issue.

Awesome router for the price. Easy install. Definitely faster than cable company provided modem.

Just upgraded from an older Modem. I get upload speeds of about 118mbps using speed test and xfinity speed test. If you have phone service thru xfinity it may be a pain to set up since this does not allow for a phone hook up. Comcast stated if you have phone service you must have a modem that allows for phone hook up. After about 45mintues, they changed their mind and let me use the modem. Works great ever since

My connection is so fast now. It was easy to install, then all I had to do was call my cable company to give them the serial # to activate it. I also upgraded my downloads per second to the highest now that I have a modem that can handle that speed. So make sure you do the same. Highly recommended!

Fast, reliable modem delivering consistently strong performance.

Got this - and 32 channels downstream is WELL WORTH the price tag on this modem. I have not had a single problem yet and I have a 2800 sf two story "smart device" riddled home. This is fantastic. Pair it with a whole-home Wi-Fi router and it's all of your electronic streaming web access dreams come true.

My other modem died after 6 years of pretty continuous use, so I got the same thing. Internet issues were never the modem’s fault so it had work during those times and this one is working just as wel

Decided to buy now that Xfinity is charging $14 a month for cable modem rental! It was easily setup when I called into Xfinity. Amazing speeds. Connect with a Google WiFi. Excellent small compact six with areas on the side for ease of mounting if need be.

If you're still not a fan of paying a monthly charge for something that's never yours, a privately-owned modem is the way to go. This one gets the job done, with good speeds and notifications. You get your equal money's worth after Year 1, in hopes it'll go strong for 2-3 (don't expect life beyond 3 years on these things). Compact enough to tuck away -- just wish it had a light-dimming control, as they shine big time!