Customer Ratings & Reviews

This is a very easy to set up cable modem. The modem was up and running in no time on the Xfinity network. This modem works extremely well with our wireless router. Having as many as 5 or more devices connected at the same time while also streaming, we have not experienced delays.

I bought the Arris surfboard to replace an aging Netgear modem. While my old Netgear modem could get speeds of over 600, the new Arris gives me up to almost 1 gig with more channels. So far the new Arris is working fine. Contacting my cable company to set up the new modem went well, with only a few glitches having nothing to do with the modem.

Great reliability and speeds. Great purchase for anyone looking to get their own home network hardware.

This unit runs a bit hotter than it should and has an extremely slow/long boot time. Speeds perform as advertised and I actually eek out a bit more than the promised ISP on speeds. Overall pretty simple unit if I was not running it in a temperature controlled environment (62 degrees F) I may be concerned about unit lifetime.

After some internal trouble shooting of my spotty network connection I discovered the problem was my old modem. I've always purchased my modems and not rented from my ISP and this ARRIS reaffirmed for me that was a smart choice. This thing has been rock solid and blazing fast, highly recommended.

Made this purchase to replace the modem from the internet company, which was $15 a month. I paired it with the TP-link routers and it works perfectly! Excellent strength and strong signal throughout the whole house, front yard l, back yard and then some. Would definitely recommend this product and the savings every month

My first model like this died on me after 5 years worked very well. I purchased the new upgraded version works well and fast.

If you game and have other wifi users in the house this is a great modem to have. We've had it about 2 months now and haven't had any decline in speed or issues with connection. Easy to read icons in the dark are a plus. Would recommend for a stable connection and multiple users.

****NOT COMPATIBLE WITH OPTIMUM**** I'm a 20 year IT professional so definitely did my diligence on this. This modem has very good reviews across the board. Compatibility claims to support most US carriers, but limited info was available about Optimum, but decided to give it a try anyway. Unfortunately, wasn't compatible with Optimum. Tested the line signal and had a tech come out to ensure I was getting optimal performance, but was still a no go. It refused to lock. Tested it on Spectrum at a friend's house before returning it. Noticed a 25-30% performance increase over their existing equipment. Pros: 1. Reasonably priced 2. Twice as fast as most carrier equipment 3. DOCSIS 3.0 - ***DOCSIS 3.1 pending release - date TBD in 2017 Cons: 1. Not compatible with Optimum

Very easy to set up (just follow the instructions). It easily handles everything we throw at it. We have 6+ devices using the internet at the same time without any lagging or buffering. Much better than any modems provided by the ISP's. And I don't have to rent theirs.

Worked great, never had 1 issue with this over the years

Low price and performs just like the expensive ones.

This cable modem is very fast and steady. It was a great upgrade from the previous ARRIS modem. I highly recommend for folks who want to enter the giga bps arena.

It's been a month since I purchased my ARRIS SURFboard Cable Modem. I've not had to reboot it since the day I set it up. It was very easy to set up. The blue lights are actually a nice change compared to my last modem with just the flashing red/green lights. So far so good!

Excellent product.Easy to install.Works great.Recommend this product.

Setup was easy. No problems so far. Reliable. Kids are happy because games load quick.

Very easy to set up and fully compatible with my service provider. The modem is great for service plans from 100~500 Mbps download rates. Test shows my data rates reaching the upper limits of my plan.

Works great. Good speeds. It’s a really good mid range product. There are some that are better on speeds but for the price it’s perfect. I use it with xfinity and the eero mesh wifi system. I’m easily over 150mbps .

A cable modem, in general, isn't flashy but this modem is great. We upgraded to 600mbps internet service and this works great. Plug and play. Our internet service works great. An immense improvement over a rented modem.

It worked as described and has been very beneficial