Customer Ratings & Reviews

Runs very well, Can't beat the pricepoint. Would prefer black but just a cosmetic preference.

I bought the ARRIS SURFboad about a month and a half ago. ARRIS bought the product from Motorola, so it had a similar look as the old cable modem I replaced. I hooked it up to the cable and my router, powered it up, and called the cable company to have them attach it to their system. They needed the MAC address which I found on a sticker on the bottom of the unit. It took a several minutes for the new information to work its way through their system, and I was back online again. It has worked flawlessly since, and increased our upload and download speeds considerably. Even though this was my first time replacing a cable modem with one from a store, I felt the process was very easy and everything went smoothly.

SB6190 is definitely the best modem currently available! If you want the best cable modem with the fastest possible speed and reliability, this is the modem for you. It is supported by Spectrum and with their new service plans Internet is extremely fast.

Does what it’s supposed to and it’s reasonably priced. The app made set up with my router easy as well.

Couldn't ask for anything more. Install is as 1-2-3 and you'll get excellent performance with cox.com. Just remember to register the modem with your ISP after installing. I have mine coupled with and Apple Airport Extreme and everything's rock solid. Great value!

Set up was quick, but getting to the website to charge any settings was an absolute pain. The surfboard works great if you can get access to the website.

I initially got this to deal with maybe a 50-75mbps connection and it did it just as well as it is now with a much higher speed of 300+mbps. It's simple, it's fast, and it does exactly what it's supposed to!

I didn't want to give this a poor rating, because it's no fault of the product, but this WILL NOT WORK with Optimum Cable !! Of course. I usually do my research regarding compatibility of stuff like this, but I was told by an Optimum rep that ANY DOCSIS 3.0 router will work. I spent the better part of the morning waiting for the internet light to come on to show I had incoming internet. Nothin'. The problem turned out to be, anything with more than 16x4 channels isn't supported by Optimum. After a quick curbside exchange for the SB6183, I was up and running in 25 minutes. **The "No" Recommendation is only because of the lack of Optimum compatibility.

This is an excellent modem. Had some issues getting time warner to recognize that this modem is capable of the 300mbps that i pay for. It is capable n is a quality modem. I stream all tv in my house n have 4 kids who r online all the time. No issues at all.

If you are a fan of the surfboard series, this is the modem to have. I bought this modem to replace an SB6141 as I was limited by my ISP (Spectrum) due to the modem only being 8/4. I am very pleased with the ease of set-up and performance of this modem.

I originally purchased a 3.1 then found out my ISP would only do "their" 3.1 so I couldn't use it. I returned it and I bought this one and after getting the MAC address added with my ISP it worked great.

Used this on two ISP providers to avoid rental charges. Easy to install, fast UL/DL speeds. Works well with various Wifi routers. I like the flexibility to chose my own WiFi router and place it anywhere away from the cable outlet.

This modem works great. No problems at all. I upgraded from an old model and it's nice to actually get the speeds I'm paying for. I recommend this modem.

No problem setting this cable modem up. The display is better than the older models - much easier to understand. Download and upload speeds were just as fast as I expected. Glad I purchased it to replace an older model that was losing connection sporadically.

I had a netgear modem router combo which used to disconnect very often in a day and also used to get very poor speed. Switched to aaris and voila haven’t had a disconnection in a month and am also getting excellent speed

This modem replaced an old Arris modem that had worked without issue for 7 years. The new modem had excellent installation instructions on on the iPhone app. I plugged in the power, Xfinity coax cable and the WAN port to the modem and logged into my Xfinity account and defined the new MAC address there. I waited about 10 minutes and the new Arris modem was working perfectly. So easy.

The unit was easy to get up and running. I did have to call Broighthouse cable to transfer this one onto the acct, but it only took minimal time. No more renting their box. The savings will pay for the unit. I've had no problems and it's actually quite fast.

After hearing from xfinity, it was time to change the modem. Went online for research, then to Best Buy to purchase. Sales associate helped locate the recommended modem quickly. Got home and instal was simple and easy. Product works as advertised.

The SB6183 will be useful for most people but with the current sale price for the holidays i returned the SB6183 and purchased the SB6190 for only 10 dollars more. Im happy with it so far and if i ever upgrade to gb internet I know this will be capable

faster than the one the crooks at concast were charging me for. easier to setup. don't have to pay the monthly fee.