Customer Ratings & Reviews

I was very excited that Charter again allows customer owned modems and have had ancestors of this modem. Super fast and top of line! Installation was very quick and painless, although your mileage may vary depending on cable internet company!

It's pretty fast. It doesn't get as hot compared to the 8200. I have not had any dropped connections or any issues with it. Was able to get it at a low price so it was pretty worth it.

Modem works well and does what it's supposed to do. Build quality feels good and easy to install. Works great with Xfinity. My only negative would be the white color, which sometimes makes it difficult to see the lights. I would prefer this in black.

I had a two-year-old modem that died unexpectedly, so this was purchased with minimal research at the store. The speed is good and the performance (so far) is consistent. I have had the unit for about six weeks and I'm pleased so far.

EXCELLENT Modem for speeds up to 800MB/Download max, and Docsis 3.0 specs. It "RATES" for speed up tp 1GB Download, but I don't believe it. If you need that, upgrade to the one I mention in the next paragraph. If you want one with 1GB/download Fiber or above, or are just looking to upgrade an old one that you are using on your cable system(Spectrum/Comcast approved by the way) I would get the Arris Surfboard S33 since that is the latest one with speeds up to 1.2GB download, plus Docsis 3.1 too boot But this one will work EASILY for most people, in most situations, at a price point which is very good.

Recently upgraded my router. Better internet but still lagging. Upgraded to the ARRIS modem and now have excellent internet. Gaming, surfing, music and video chatting at the same time with no issues. Needed cable company to configure it to their system (15 mins tops) and no issue since. Now have the best internet ever since being on line. I am not a tech person that can debate the details of these products, but I can tell you it is definitely worth the investment of time and money if you want internet that works and works well. Now is NOT the time to go cheap. Do yourself a favor and purchase they best, largest capacity modem you can afford. This is where your internet bottle necks. The cable company modem was like bringing a BB-gun bear hunting. It works but you will wish you got the bigger model.

Bought this as a replacement for a similar modem died (lightning strike?). Was simple to install and worked pretty much right out of the box. Good, stable performance running at rated speeds. Nothing fancy and still requires external WAP, but pretty much what I wanted for the price.

Easy to set up. No issues with my setup. It feels future proof

Great product and speed is great and is compatible to connect with nest WiFi

Tried several modems: Netgear models and Arris. This 32 Channel may be more than needed for my setup, but it runs great, consistently speed test significantly above purchased speed. Setup very easy and quick and unit not challenged by Cable ISP.

I upgraded from an older SURFboard modem that I have had for years (and still works great, just doesn't support as high of speeds). As expected, this is stable with great speeds. I expect to get many years from this modem as well.

Perfect modem to get rid of the rental fees. Small and compact and compatible with Xfinity.

This SURFboard performs at high speed out of the box. I have Xfinity for internet, & once Comcast was notified of the model #, it was plug-n-play. I highly recommend this product.

Amazing little modem, great price, works perfectly after 3 years.

This cable modem works with Xfinity 300Mbps plan well. I can consistently get 320-350Mbps download and 25Mbps upload. Not much setup is needed with the modem. Just following activation steps with the Xfinity app and activated in 10 min.

Speeds are strong. Haven't had any crashes. Everything performs as advertised. Something i didn't know: I did have to call my cable provider to give them info off the modem for them to authorize use.

This is the second location I’ve used the Arris surfboard 32 modem. Works perfectly, it’s easy to install, and the first one I purchased is still running strong after three years.

Works great with my Xfinity Performance Plus internet service. Very easy to set up; just disconnected old modem, plugged this one in, and called Xfinity to switch my account over.

Have owned this device for nearly 3 weeks now, and it's performed flawlessly. In conjunction with Comcast service for 100 Mbps broadband internet & TV, it fulfills all the claims on speed & reliability. Very happy with this purchase.

My old router was not compatible with Xfinity any more and I have to change it for another one. Sb6190 is the best bet which is faster and reliable at one hand and also not expensive compare to other routers available.