Customer Ratings & Reviews

Works great and connects to the Internet flawlessly

The modem was easy to install and provides the speeds mentioned by the product.

fast good product easy to set up able to handle another of data

This modem works as intended. I've always had great success with Arris Surfboard modems. They last forever and the only reason why I replace them is to upgrade. I've never had to replace one because it died. I love the fact that this modem has an energy efficient mode that lowers energy consumption at night when there is low internet activity.

Working great, easy to setup and use. Not a fan of the color but that is a personal choice.

Very easy to set up. Affordable price. Very fast and stable connection. No issues, no complaints.

Speed and size are good for setting up. Keeps internet going

After reading a lot of reviews and getting tired of waiting for DOCSIS 3.1 to get rolled out, I finally upgraded from my SBG6580 8X4 cable modem to the SB6190 32x 4 modem + an Asus AC5300 router. The combo is working beautifully, extremely easy setup. My cable co., Time Warner, just recently turned on 16 x 4 support, and is supposed to be ramping up speed in the next few weeks. This modem will handle everything they can throw at it.

Great speeds and reliable. Better than paying for the ones at the cable company

Needed a new cable modem to take advantage of a speed boost by my ISP. Had considered paying a lot more for a DOCSIS 3.1 modem, but based on some great advice by Best Buy staff, figured out that this 32 channel DOCSIS 3.0 one would meet my needs for a few years, thereby getting me a great return on investment (vs. renting from my ISP). Been using it for almost a month now and have had no problems.

Basic router works great although it overheats and you have to unplug and restart other than that works great

with the beating this modem takes day after day it is always reliable and easy to set up.

Previous to purchasing this modem, we had several internet issues: Speed-previously it was slow Range-could not reach all rooms in the house. Had major issues with the remote learning our kids were forced to take on during COVID. This modem has solved our problems.

Was having problems with intermittent internet connection. Comcast told me old router was out of date for current speed. After reading reviews of what is currently available, stayed with a Surfboard model. A Comcast tech told me one of the best out there right now. Will work with higher fiber optic speeds once fiber optic is ready to go. Groundwork is already started. Sitting pretty when combined with my new router.

I bought this product because we upgraded our internet service and our older modem needed to be upgraded. It was easy to set up and get running. It seems to be doing it’s job!

Very easy to setup. Good equipment and reasonably priced. Very satisfied

Upgraded my Surfboard SBG6400 modem/router to this modem and a new Linksys wireless router... Was planning to cut the cord and stream live TV... This modem works well with my Spectrum internet but I really can't tell much difference between my new setup and old one... still cannot stream 4k TV from Netflix... and do not know how to determine if problem is with Spectrum, modem, or router... when I have time I will do more testing and see if I can figure it out... disappointed I can't get 4k TV but otherwise modem seems to work fine...

Not much to say here; if you need to update your modem with Comcast then this is worth the cost of admission. It works exactly as advertised and the speeds are solid. Just make so you don't buy a modem that your current internet speeds aren't capable of getting. Example if you're paying for 50Mbs and don't plan on going faster than theres cheaper options. But if you have gigabit speed this is the starting point.

Great modem for the price. Quick and easy set up we bought 3 so far and recommend to friends.

Nice reasonably price modem for just normal daily use.