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Customer Ratings & Reviews

Your price for this item is $79.00

Customer reviews

Rating 4.7 out of 5 stars with 10857 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 10,857 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After setting this up coupled with orbi, everything works flawlessly! Everything in my house works off of WiFi (cellular calling bc no cell service), WiFi based landline, stream-over-internet cable provider, smart home items based on WiFi, ect.. once i set this up, things have been seamless. Steady, fast performance! Glad I went with arris.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris SURFboard replaced my SB6141 as my provider increased the speeds from 200Mb to 400Mb. It performs as advertised. The only comment I have is that a restart of the modem is a fair bit slower than the SB6141. To be fair, this could be due to the extra amount of channels it has to setup compared to my old one. Speeds have gone up a fair bit all over the house. Overall I am very pleased with the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised, the product was easy to set up and my internet speed are faster!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play no hassle. Im supposed to end there but i need 30 more characters for this review.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No WiFi! Just a barebones modem. Blue shirts read!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router. No wi-fi. My previous Arris modem died. Needed to replace it. Asked bestbuy kid for a suggestion of a modem with the basics... just needed WiFi and streaming. He suggested this. Got home, hooked it up... no WiFi. Thankfully, I had a Velop cube that works, and use that for wi-fi. Decided to keep this because I really like the small size of the modem. It easily stores out of the way.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Exactly what we expected!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended with Spectrum! Easy to set up, had no issues. Just plug and connect it via wired to your system to test or to your separate router. With the eero pro hooked up we were getting speeds higher then advertised from the provider in our speed test.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this gadget, saves me about 15 dollars a month and works awesome. Have it setup with a mesh system and it does great. Installation is the only part that might take you a couple minutes more to setup. But is not complicated some basic computer knowledge will make this setup easier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works Great!!! Very reliable.Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Fast. Nearly reach the announced downloads speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Small. Delivers an impressive throughput in the real life, very close to the announced speeds. Fairly easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old cable modem overheated and quit working. Needed to replace ASAP. Used online order/store pickup to buy this replacement. Order was waiting for us when we arrived. Worked with TWC tech support to get it activated/provisioned and we were back on the air within two hours. Modem works great, we get our full 200 Mb download speed and life is good again.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent Performance

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good price compared to renting from my internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our internet is super fast and reliable with this product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Plug and play—DONE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was easy to install, and works flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Awesome modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is awesome gives get speed, easy to hook up and get going.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast modem and a great price. I get my emails a lot faster.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Outstanding modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really fast modem and easy to use. Love it!! I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, works perfectly. Very satisfied with it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Takes a while to boot up but works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent little modem. We have seen amazing improvements since we upgraded. Does take a very long time to boot up, though, but once it's running it's great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and setup. Handles speed needs well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great and fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product. It works and setup was easy.

    I would recommend this to a friend