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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Had been using the modem my cable company gave me with issues a couple of times a week. Since switching to this modem have not had a single problem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great and was easy to set up. Have not had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Fast internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great- easy to install. No complaints yet. Happy

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Exactly what I need as a solution

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My upload went from 1.2 mbps to 16.2 mbps. Install took me about 5 minutes to remove the old and put in the new. Make sure it is compatible with your carrier. Turned 8 days of upload into 22 hours AND I got use of my internet back even while the upload was on going at 16.2 mbps.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Awesome...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome modem, very fast for the price, great choice!!!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made my internet speed much quicker and price was good.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    WOW Supported

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only modem WOW supports for 500M - 1G download speeds. You have to call WOW support to have it setup. Also, make sure they tune it properly so you get your full bandwidth. My tech had to put me on hold a couple of times to get some settings adjusted.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem ez to install great price for the speed .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Rep recommended. I asked for a modem that was not expensive that would meet the new standards of Cox Cable. I am not an internet junkie and did not really know what I needed. I did know that I did not want to spend several hundred dollars. Got this modem, took it home, plugged it in, WORKS GREAT. Easy to set up and install.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been excellent, easy to set up and seems fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Does what it is supposed to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I found it easy to set up and quite fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Pricey....But you get what you pay for!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this to replace the SB6120. The SB6190 is a beast as it is very stable. In fact the only time I've had to restart it is when we get the occasional power surge. It's super fast as i'm tiered to get 150 Mbps and I'm consistently getting 175-178 Mbps. I have this paired with an ASUS RT-AC88U and I get great wireless speeds throughout my house as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and I have not had any issues runs fast and smooth

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Works perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast. Zero issues. Works perfect with time warner road runner.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best model to date

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have comcast and did my research before buying a new modem. this s the one that in my opinion and found by others opinion works the best. i had the last model but had reached its end of its life and this one has worked with no problems and is easy to setup as well. a must for comcast to avoid paying a rental fee, why rent when you can own your own!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review of SURFboard DOCSIS 3.0 Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem primarily to replace the Comcast mandated rental that was costing $10/month. Very easy to set up. It will pay for itself in less than an year and as far as performance, I honestly can't say I've noticed any improvement but it's certainly not any worse, and the specs promise to keep up with technology for a while.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast, easy setup and solid performance; works well with x4 router

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Setup is a breeze

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is very easy to set up and operate. Connect the coax cable into the modem, plug in, then attach the CAT cable out, and you're ready to go. The lights are clear, defined, and unique, so you don't have to remember the order of the lights (ex. power, down, up, online)

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Successful installation in no time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cable modem went bad. I was wondering if I should call a tech to install a new one but decided to try my luck buying this device. It turns out that there is no problem at all. The connection speed was superb. With the original wireless router and the same internet plan, I am now enjoying a much higher connection speed than I had before.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem, easy to install ... and Super FAST !!!

    I would recommend this to a friend