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Customer Ratings & Reviews

Your price for this item is $79.00

Customer reviews

Rating 4.7 out of 5 stars with 10857 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 10,857 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Delivers the speed I was looking for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I changed Internet providers and technology from DSL to cable and needed a different modem. I was going to purchase the least expensive modem I could find. My brother purchased this model cable modem and it delivered what I thought exceptional speed. No setup was needed on my part after the technician registered the modem with the provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up with my ISP provider. An upgrade over an older Arris Cable Modem which was a fatality during Hurricane Harvey aftermath. Overkill for the best available ISP service in my area but hopefully they will eventually catch up as they continue to upgrade service. Has performed flawlessly which is more than I can say for my ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Ari modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no lagging and get awesome connectivity with modem i love it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is compact so won't take up your desk space. It delivers good download/upload speed for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Get the speed you're paying fir

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally decided to quit paying Comcast for the POS gateway they use. Best speed I ever measured was 70 Mbps and I needed an extender to cover the whole house with wifi. This modem paired with a Netgear AC2300 router and I get 247 Mbps with both Ethernet and wifi connected devices

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great, Dependable Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great alternative to use instead of renting one from Comcast. This was relatively inexpensive and very simple to use. Just remember this is only a modem and NOT a combined modem/router like most internet/cable providers use these days. So, if you want the flexibility to pick your own wired/wireless router, this is a great option.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable. No problem at all. Easy installation

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speed and range. Easy to setup. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play! It’s that simple and is super fast!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Better than a cable company's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than the cable company's and extremely easy to get set up

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed running fast, reliable and better than anything else

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Reliable modem with great download speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem to avoid paying the rental fees. This modem was recommended by the installer and is Comcast Xfinity compatible. I've had no issues with this modem and download speeds are great. This modem does not have a built in router and is not voice compatible.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Is good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is easy install, and good work, the connection is easy is come whit cable ethernet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money worth spent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This solved my work from home connection issues as my previous modem was so spotty and often need to re-start my modem at least 2 times a day. After Buying this Modem the connection was solid and restarting my modem headache is past history.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speed for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is a great size and the speed is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works great. Easy to set up. Super fast

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Good value product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, it provides decent internet speeds and extremely easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old cable modem was beginning to give up problems so we decided to update. Checked with Comcast to see what modems would work. Found this Arris model and haven't had a problem since. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At 400mbs plus, its the best stand alone modem. Chuck the Spectrum modem/combo and buy your own. This is the best way to maximize your internet service. Then pair it with a wifi 6 router to really get your subscription worth.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works well, wish it would last a bit longer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an earlier version of this cable modem in 2017. One day in 2020, it just died... no lights, just dead. I had to buy a new cable modem in a hurry and for that reason I was limited to what I could find in-stock in a store. I bought this one again because it was in-stock, it's fast and worked well until it didn't. How long can I expect a cable modem to last? 3 years seems OK, but not great.

    I would recommend this to a friend