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Customer Ratings & Reviews

Your price for this item is $79.00

Customer reviews

Rating 4.7 out of 5 stars with 10857 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 10,857 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very reliable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Arris Surfboard of this model that I have purchased. The first one is still going strong after three years of constant use. This modem is very reliable. It doesn't have wifi, but is a dependable alternative to renting one from the cable complany.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last cable modem died after about 3 years of service, so I went out and got this one ( I already have a WiFi router in the house so I don’t need a combo unit with WiFi). This modem Speed tests about 30 percent faster than my old one and they were both Docsys 3.0. Well worth the investment to avoid cable company rental fees

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best modem I have owned. Fast, easy to set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    No drama

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great right out of the box. Fast and easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Blazing Speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my old one (SB6141) with this modem model connecting to my Apple AirPort Extreme Base Station. I have no regrets. I should have bought it sooner. It has increased my speeds significantly (58% improvement - Download speed) on my TWC Internet plan. This modem is hotter and smaller than the SB6141. However, it is not a problem for me.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem. Reliable connectivity and good speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it was purchased to do. It handles cable internet.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Supports 300 Mbps with TWC. Delivers as expectec

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Always buy your own modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what I need it to, and saves me money. After a whole year of renting your own modem, you'll have spent more than you paid on this.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Works with Comcast. Fast. Looks nice

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Steady speed, easy to use. Great investment

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem performs well and was very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Perfect Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s tempting to consider the more expensive models but this is a perfect router - plug it in and that’s its.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    good speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just replaced the Comcast modem with Arris and thing went ery smooth and i am happy with the performance.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Happy with Aris Surfboard Docsis 3.0 Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new modem improved my connectivity and internet speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of installation. Small and light weight. Provides good connectivity with no network drop

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this device. Basically a plug and play. My only annoyance is the colors on the front lights are different than on the manual. I had to call in to confirm if something was wrong and they said they just changed the colors in manufacturing.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Best modem out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend to anyone looking for reliable fast modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Worked as advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had constant problems with our home wifi. I upgraded our modem (1-step higher than what cable company leases to us) and added the Google Nest Mesh System and things haven't been better. Our wifi is exceptionally improved. When comparing the different modem levels I believe the upgrade was needed for a family of 5. Still too soon to see if the modem will continue to last so only gave 4 stars

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great Modem for fiber optic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy set up and no issues yet after a year of use.

    I would recommend this to a friend