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Customer Ratings & Reviews

Your price for this item is $79.00

Customer reviews

Rating 4.7 out of 5 stars with 10857 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 10,857 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modium , fast , easy to programmer, great price

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product to because I was told it would improve the speed of my Internet. The previous modem I had was not giving me the speed I was promised by the Cable company. When I put this motor man my house and had it activated, I tested the speed and it exceeded my expectations. It works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Replaced my Comcast cable modem with an Arris.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of "renting" my Comcast cable modem and purchased an Arris Docsis replacement. I was skeptical about how easy the replacement would be. I researched several online articles about how to replace the existing gateway. It was so easy and the new cable modem has been rock solid. I'm extremely happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    A+++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem. Quick install, amazing speeds both up and down

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, has done everything I need it to. Easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Speeds are fast and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem for the price!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was very good for all that you get out of it. We upgraded our internet speed with Xfinity and needed to get a new modem. The Best Buy sales associate was great and suggested this one. Works great, very easy to set up, couldn't be happier!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the speed up as high as I expected. Easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install and works well with other devices.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and very easy to setup. We Love this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem & helpful staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With Xfinity increasing the speed and bandwidth of its Internet/WiFi services, I had to upgrade to a different modem. This Arris Surfboard fits my needs perfectly and was easy to install. The staff person who helped was knowledgeable in what I needed, taking all the guesswork out of my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    New Cable Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it was time for us to upgrade our net gear router we bought 7 years ago from Best Buy. To this particular one. Easy setup easy install and now can handle our faster speed and current technology and our modem doesn’t keep going off and on and at weird times and less buffering !

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for better speeds and we got it with this modem! It’s way better than what we got from our service provider and it saves us the expense of renting one as well! Highly recommend this modem! We have a son using Xbox live, 4 cell phones, 3 iPads and tv streaming, and this modem is perfect...no lagging!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Never rent one from Spectrum!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd one I have bought to update to the new Docsis standard. I had a cable installer tell me to get these rather than rent because they are faster and better than what they supply. It is also cheaper in the long run!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    My internet problems fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having horrible issues with my internet speed and wifi connections in my house. My internet provider could never seem to fix my problem. Finally, I purchased my own modem and router and my problems are fixed. My speed has tripled with this new modem. Highly recommend this to anyone wanting great internet speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and it works great right out of the box.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Saves money for most users.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get if you are satisfied with medium speed internet. Typical users browsing and reading email can save money with medium-speed internet. I upgraded to 400 Mbps and a 3.1 modem improved speed by 20%. I went with 3.1 but I work online in an IT job. This older 3.0 version should be cheaper and work fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Surfs up and so are our download speeds. Thanks Ar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Arris 6190 cable modem. We are getting super fast speeds both up and down.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to get away from the cable company’s outrageous charges for a small piece of crap router and I did my homework on which one to buy and have NOT been disappointed at all. This thing works great in our home and signal is awesome!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works as advertised and it was easy to setup.

    I would recommend this to a friend