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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 10,860 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, simple to install, takes up little space, works as informed

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Saves money for most users.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get if you are satisfied with medium speed internet. Typical users browsing and reading email can save money with medium-speed internet. I upgraded to 400 Mbps and a 3.1 modem improved speed by 20%. I went with 3.1 but I work online in an IT job. This older 3.0 version should be cheaper and work fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good little modem. Very fast and easy to install. The blue light Is a little too bright but overall it's OK.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris is great.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been nothing but pleased with the ARRIS surfboard. Thank goodness the Best Buy techs knew what I needed and solved my problem with this.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Doubled my internet speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast charges different rates for different speeds. Pretty typical but they never seem to show the speed you are supposed to get on your bill, after some searching and digging, they recommended to replace the modem. New modem went from 17Mbs down load to 75Mbps and upload and more tthan doubled my speed

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome for streaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this modem in conjunction with a netgear nighthawk r7000 router to stream ps vue and all kinds of movies off VUDU never even has a hesitation it takes roughly two seconds for any and all show or app to start and never has a buffer glitch! This is by far he modem of choice if you are going to cut the cable cord.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product upgrade, works really well, good price

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Very good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem is awesome. Has stable connectivity good speed. Also compatible with my internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    New Cable Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it was time for us to upgrade our net gear router we bought 7 years ago from Best Buy. To this particular one. Easy setup easy install and now can handle our faster speed and current technology and our modem doesn’t keep going off and on and at weird times and less buffering !

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and easy to install. I would recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great and as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a Motorola cable modem with this unit via Comcast cable internet. Worked great and just needed to use an automated comcast process once connected to the network to have them recognize the new modem's MAC address. Setup time was about 10 mins.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had any problems with this modem. Allows me to get speeds a bit higher than what I am supposed to be paying for from my ISP. Paired with a good router this can be a great modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Perfect Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s tempting to consider the more expensive models but this is a perfect router - plug it in and that’s its.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Cable modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speed. Setup is fairly self explanatory. Only one port so definitely need a router or Ethernet switch.

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    really good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    small works really good , no problems with lag or delay

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Upped my speed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mbps went up 10mbps. Very smooth. Upped my speed especially when hardwired. I had no connection issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Cox's 300 mb/s service. My only complaint about the whole experience was that the less expensive modems that said they were capable of delivering such speeds didn't. I would consider this model as a minimum for getting the 300 mb/s speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything about this is great and easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always like Motorola brand. Used the 2-in-1 modem router 5 years ago because it's restarting itself more frequently than usual. Asked Charter, and they said the equipment model I'm using, they are no longer supporting it. So decided to get modem and router separately. Have been using it for 2 months and love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    East to set up an provides for super fast downloads.

    I would recommend this to a friend