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Customer Ratings & Reviews

Your price for this item is $79.00

Customer reviews

Rating 4.7 out of 5 stars with 10857 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 10,857 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice deal works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great. Quit paying to rent one If you are you are getting robbed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is pretty easy to setup, if you are not a novice.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Cable modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speed. Setup is fairly self explanatory. Only one port so definitely need a router or Ethernet switch.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Faster than old one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy. Downloaded updates quickly and speed is great. No complaint s.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worked well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem price is not cheap but the xfinity internet set up is simple without additional steps outside of xfinity instruction

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works As It Should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item works as it should, have had no issues since purchasing it 1 month ago, be sure to check with your provider first before purchasing, turns out i needed a docsis 3.1 to get 1 gig down despite 3.0 being capable of that speed, I ended up downgrading to the 300 mb/s service instead which is still fine

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Up to speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a good modem for my purposes. Not renting from internet service company is a good savings over just a few short months. This was easy to install and even the Comcast help was without issue. I recommend this highly.

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    really good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    small works really good , no problems with lag or delay

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always like Motorola brand. Used the 2-in-1 modem router 5 years ago because it's restarting itself more frequently than usual. Asked Charter, and they said the equipment model I'm using, they are no longer supporting it. So decided to get modem and router separately. Have been using it for 2 months and love it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Upped my speed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mbps went up 10mbps. Very smooth. Upped my speed especially when hardwired. I had no connection issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything about this is great and easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Cox's 300 mb/s service. My only complaint about the whole experience was that the less expensive modems that said they were capable of delivering such speeds didn't. I would consider this model as a minimum for getting the 300 mb/s speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Future proof for further increased bandwidth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the sale of TW Cable to Charter, my internet speed was raised. With a new promo deal, my bandwidth was increased to 200x20. My original Arris modem that I bought several years ago topped out at 100Mb/s download. This modem can bond up to 32 channels for a download speeds approaching 1 gig. This modem should last me several years given its greater capacity

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    East to set up an provides for super fast downloads.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Good Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After years of using a combined modem/router I went to separate components after my old modem failed. My speed improved pretty dramatically with the Arris modem and my internet service seems to be more stable. I don't understand why people pay Comcast $10 a month for a cheap modem/router that costs about $50.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works as advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have ran it for a few weeks and so far it has worked perfectly. I have a separate wifi systems so I just needed the cable modem piece to avoid rental costs.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great wjvi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy to install and easy use !!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 4 out of 5 stars

    Easy set up and works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes with easy to read instructions. Set up was super easy and works as advertised on the box.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    A good item

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an identical item that worked initially, but over the last couple of months it wasn't working so well. A salesman suggested that perhaps there was a power surge and that it affected my model. I exchanged it for another one and, so far, the new one has been working very well!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Gets the job done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was quick and easy with a call to the cable company. No problems with it at all. If I had a gripe it would be that the l.e.d.s on the front are a bit too bright. It's in a room that is dark most of the time and they can get distracting. But that's with pretty much all modems nowadays.

    I would recommend this to a friend