Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 10,860 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    works great super easy install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we wanted an inexpensive router and didn't want to use the one from our ISP so we did some research and found this one. super easy setup and it seems like it functions really well. we paired it with a pretty nice netgear router and our wi-fi is fast and doesn't get interruptions, would strong recommend

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    A good item

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an identical item that worked initially, but over the last couple of months it wasn't working so well. A salesman suggested that perhaps there was a power surge and that it affected my model. I exchanged it for another one and, so far, the new one has been working very well!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Works good

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, easy setup, speeds are very good, Lights are very bright

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Makes your internet work better

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect router choice in my opinion!!! Switched because the Spectrum one was giving me problems with cutting in and oit and not having good service. Glad i switched cause i habent had any laggimg issues with my services now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small and great!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta say, really impressed for how good of a modem this is given it's pretty small! Can also safely say this works for Xfinity Internet. I just moved into my own apartment and decided I didn't want to rent a unit and this works great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Workes great as a Comcast replacement

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great to replace a Comcast modem that was taken out by lightning.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem because I was sick of the cheap modem/router combo that I was renting from my ISP. I have not had any issues with it and it was easy to set up with my router. Plus I am saving the $8 a month now that I am not renting. I wish I would have done this two years ago. Happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Does the job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like it. Seems to do the job well. Saves me from paying a rental fee to the cable company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy a modem and router since I was going with another internet provider. For the price and looks, it works great. I like it, the only little problem, and it comes from my daughter, that the lights are too bright, they don't let her sleep at night. Other than that, it's great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS Modem

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has is a game changer for us. This combined with the cable line we have achieve over 120 mmps. We have three people in our house all using online tools. No problems at all, highly recommend this to anyone when needs a little boost,

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Upgrade to the cable company's product

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem. I purchased this item to replace the cheap product that I'm renting from the cable company (Spectrum). I've been working from home and have a number of items connected to the wifi network. Nice affordable option.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Decent Modem At a Good Price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this modem to replace an older model that wasn't capable of dealing with the higher speeds I needed and this was perfect. It handles the broadband speed I am getting (400mbps+) easily with plenty of room for further upgrade in the future if I require it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Yup

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works alot better and faster then the rental we got from spectrum. Very happy so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Rock solid, dependable

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been meeting expectations with speeds exceeding my plan, and maintaining a solid connection without any drops due to the modem. Rock solid performance for 8 months and would highly recommend to anybody with 1GBS or less service speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Dependable for everyday Internet Use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have recommended, and bought this cable modem for friends, and family and also clients for starting off. Not everyone needs gig download speed having a DOCSIS 3.0 works just fine for streaming and internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Contented

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well. My old modem had failed and didn't know which one to buy. Agent suggested buying two options and return the item not needed. I did that and all is good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Great modem.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade compared to my surfboard 6144 modem. easy installation and setup. Also improved speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this along with a new router to replace the new combo router I got when I switched to Cox. Cox's equipment is inferior and could not support all my electronics I have hooked to the internet. This router works great without having to upgrade my internet. I purchased a product that works.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works as advertised.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have ran it for a few weeks and so far it has worked perfectly. I have a separate wifi systems so I just needed the cable modem piece to avoid rental costs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having slow Internet problems when upgraded to this modem it solve all my problems, it has 32 downstream channels which means that you could have multiple devices connected at rhe same time and my videos don't buffer, I recommend it

    I would recommend this to a friend