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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router but no longer approved for Spectrum. Beware, even though it's capable of gigabit you need a docsis 3.1 now.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Don't Lease!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently moved and needed new internet service but refused to pay $14/mo for leasing their equipment, which in my opinion should be included in the service. Anyways, this little modem did the trick. Setup was easy and works great with my Orbi router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Easy to setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly for my needs. Easy to setup. Good value for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Modem, Good Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing seems to do everything I wanted it to do and will pay for itself in the first year, since I no longer have to pay $8/mo to rent the modem from the cable company. Best of all, if they upgrade to GB speed, this modem can keep up. It was a a good network improvement for about $100.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Replaced my Xfinity modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as part of a home theater update installed by Geek Squad. This cable modem is smaller, more efficient and less noticeable than my previous Arris Xfinity modem. Very happy with its capabilities (upload / download) speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best modem on the market

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to replace the all in one modem router I had and I paired this with a quality triband wireless router and it works well always get super speeds. I recommend this modem for anyone that wants faster and consistent internet speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Surfs up and so are our download speeds. Thanks Ar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Arris 6190 cable modem. We are getting super fast speeds both up and down.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent modem - no issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris - SURFboard Docsis 3.0 High-Speed Broadband Cable Modem is an excellent modem. We bought it so we wouldn't have to lease one from our ISP and pay a monthly rental fee. It works great with our ISP's network. We connected it to a Netgear Nighthawk router for a great wi-fi signal throughout our whole house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to cut the cord. Replaced my optimum/altice modem with this to eliminate the $10 monthly rental fee. Speed test showed increased download/upload speed. Have had to reset constantly as most require with optimum modem and routers.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved up from a combo modem router to this modem and Netgear Orbi. I had 1 dead zone in my office along with some congestion. With over 15 devices in a 5600 sq ft house, I’m getting 175 mbps download and 18 mbps upload. Couldn’t be happier but we’ll see in Year 1,2 or 3.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this along with a Linksys AC1750 Dual-Band Wi-Fi 5 Router to avoid paying out an extra $12 per month to our ISP. Coverage is great in our 1500 sq ft home, with no weak signal zones found to date. Speed is good with this combination.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great alternative to renting from comcast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been renting equipment from my internet cable provider for years. Decided to purchase my own and save a few bucks. Combined this modem with a nest router. Very happy with performance of both items.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem and works great on Spectrum. If you have 200+ Mb connection, get this modem. Also, even though the website says you can activate the modem, call Spectrum and give them the SN# to set it up. Once that's done, wait for the modem to get "connected" then reboot your router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great - quit paying rent!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this when I had to switch from a wireless internet provider to a cable internet provider. So far, it has worked great and was very easy to setup. Quit paying monthly rent to the cable company every month for their aging equipment!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lights are super bright, especially at night. So that can be a turn off. But it basically doubles as a night light! Haha. I'm only into about a month or so in owning this and it hasn't crapped on me or needed a restart. Both down and up speeds are consistent with what I would get before too. Happy so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded after my previous model died. Work well, easy set up. No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with the modem so far. Just an FYI, when it is done with setup the lights are supposed to be green but they appear blue. I called customer service and it is just an illusion. If you look through the air vents on the side they are actually green. So don't panic like I did. It's all good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worked well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem price is not cheap but the xfinity internet set up is simple without additional steps outside of xfinity instruction

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fantastic Connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally cut the cord from cable and now only stream my tv shows and movies. This is the best modem I have used and once I separated router and modem my internet speed doubled!! Seems that the all in one modem-router given to me by the cable company only slowed my internet speed down. Go figure?!??!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to go along with a new router that I also purchased. I need to have high bandwidth throughput and so far this has delivered on all fronts. I have Spectrums 300 MB download and this delivers with no issues. Ethernet connected I usually get about 350 download and 28 upload.

    I would recommend this to a friend