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Customer Ratings & Reviews

Your price for this item is $79.00

Customer reviews

Rating 4.7 out of 5 stars with 10857 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 10,857 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this modem to replace the free one provided by Spectrum to use at my parents. They were having a lot of connection issues so I replaced to this modem and they haven't had problems since. It appears to perform very well compared to the one that was provided.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works beatifully

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was changing my Wi-Fi system to use the Linksys Velop mesh Wi-Fi system and the BestBuy associate recommended this modem. It works great and was easy to set-up. I did have to contact my internet provider to get the modem to work on their cable system, but that only took 5 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this cable modem with my Time Warner Cable's Internet access. It makes no sense to "rent" a cable modem when you can buy one. This modem supports 300Mbps on Time Warners networks. That's a Time Warner limitation, the modem will support speeds up to 1.4Ghz, so it's future proof for a few years.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Price, It worked right away.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem setting it up, connected right away. Easy set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    COMCAST Free

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get your own equipment. This baby is small but it packs a powerful punch when connected with a great system. Free yourself from the $5.95 Comcast old dirty reused equipment fee.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My first cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was paying $10 per month for a cable modem. I wanted an easy and reliable replacement. After reading what the cable company needed, and reading customer ratings and product reviews, this was a no-brainer. It installed in just minutes. One call to the cable company and I was in business. Awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    Work as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for my needs. Faster than my prevous modem. Cheeper then renting.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Affordable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appearance lacks but the performance is good. Easy as can be to set up. Just plug in and go.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaces an older model that was no longer compatible with my faster internet speed, although it still worked, this one works fine and is very easy to set up. The store employee helped me with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded my service plan and got higher speeds that my old modem could not handle. Works great. First one I purchased was defective and would not connect to comcast but swapped out with BB customer service and the replacement connected immediately.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great bang!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only is this router a great bang for your buck, it also is very stable and runs cool [if you don't block it]. Once Comcast was contacted, it's been up and running with NO problems...I haven't rebooted it since I installed it more than a month ago. You cannot go wrong with this router.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Excellent speed and easy setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this modem to replace an older Motorola surfboard so I could upgrade to gigabit service. I also replaced an old router and have not been disappointed. It was a easy setup, just had to call my cable provider and give the mac address and was online in minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research before buying the Arris Surfboard and it has been excellent so far. It can handle Internet speeds much higher than what we currently have so we have the option of upgrading our service in the future. Definitely beats renting a modem from the Internet service provider!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Just what I needed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed to avoid paying for using a providers equipment and paying their monthly rental fee. I got my own this time and loving a low monthly high speed internet bill to support my new love for a smart home!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Top notch cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 32 X 8 was such an upgrade that I don't know how I got along without it. Much faster. Anxious to upgrade the router to see whether that will further speed things up. The discount for bringing the old one in instead of cluttering the landfill with it was also a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better Than Expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to replace my Comcast/Xfinity modem. It actually works better, and holds a signal better than the one provided by Comcast. In addition, it's much more compact, although the Comcast version does try to be a wired/wireless router as well. For the price, I am satisfied with value.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great! Easy to use!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just needed a replacement modem. It was an easy and quick swap. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting ready to upgrade to the 3.1, but this has been a great modem. We will be giving my mom this modem and our Linksys router so that she can switch internet provider and not have a monthly rental fee from equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Save some money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace my Time Warber Cable cable modem. So glad that I did! It saves me $10 a month and only cost $100. I'll break even after 10 months. It works just the same as the other one for me, but will work even better if your subscribe to faster internet speeds. Buy this jammy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You really can't go wrong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem after Cox repair guy left me with no service after trying to figure out why I was having problems with my connection. I decided to troubleshoot myself haven't had any problems sense making this purchase. Had no problems installing or activating this modem with Cox.

    I would recommend this to a friend