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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS Surfboard 32x8 Modem is perhaps the best modem I ever had. I had the usual modem that you get with Cox cable costing me $10 a month to rent forever. This product was under $120 and was superior to the cox modem in speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fastest router so far sub $ 200

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this $149 for my xfinity so I could save $10 per month and I love it. I tried the $70 price range routers and this is by far the best. It works well with my links linksys router. I have the speeds I pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is wayyyy better than the modem issued by the internet company. And we own it out right instead of having to pay a rental fee to the internet company. More money up front but overtime you save and get a better product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was easy to install and set up. Literally just plug it in. Xfinity had to do their part to add it to my account but again not at all painful. I've been using this for a few weeks and no issues at all. I would recommend this to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Dependable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Spectrum and is very dependable. I no longer have to use the cable companies equipment. I use Eero as my router. Great combination.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very happy with the quality and ease of setup

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the quality and ease of setup. Works great, zero issues

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great price, does what it's suppose to.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Not really sure what to say. It's a great price and took over for a problematic spectrum modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid for the price. I replaced a much more expensive modem and this one works better. Haven’t had a single issue.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dumped the modem supplied from our cable provider and replaced it with this fast, efficient modem that is great for streaming all wi-fi devices in my home. No issues since we’ve made the upgrade. Very satisfied with this Arris!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    It should be good by reading other's reviewer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered it to replace my old one which had a problem based upon good reviews posted. When it arrives, my old one was fixed and I did not use this one. I am not sure the performance but It has a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great SURFboard

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. I have been using for a while and no issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smooth internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth internet with wide range. Plug and play installation

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    more consistent speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from modem with less channels. Download speed for streaming more consistent now. Still not always even near what Comcast implies, but minimum rates are almost always acceptable now. Hit max more often too. :-)

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product, great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found out from my internet provider that I wasn't getting the full speed of the internet that I pay for with the modem that i had. They recommended this one and even told me to get the better price at Bestbuy. My download and upload speeds increase exponentially.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this with a new router. Does everything it is suppose to do with ease. Comment on design ... would have liked "feet" on one side so I would have the option of placing it on the side but maybe you are not suppose to due to function.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been at least a month now and it has not missed a beat. Have never had to reboot or reset the modem since I got it. Comcast said my old modem was a problem so I went up three levels and got this one. Great modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Easy setup and great performance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no trouble setting up the modem and it worked well right out of the box.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup and just works.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and just works. I did have to call Cox customer service to have it activated. Cox's online activation doesn't recognize modem purchased from retail stores.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced service provided modem with this Arris modem in an attempt to speed up download speeds. There was an obvious improvement in speeds using this modem. My service provider said that this Arris modem model is one of the "best out there." I am very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, was readily available at our local store.

    I would recommend this to a friend