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Customer Ratings & Reviews

Your price for this item is $79.00

Customer reviews

Rating 4.7 out of 5 stars with 10857 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 10,857 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent and Easy to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem after switching to Cox internet. This modem is compatible with my 100 mbps service and was super easy to set up! I am glad I chose to purchase my own versus rent from Cox, and the ease of using this device solidified my choice!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serves the purpose I need it for easy to install and use

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, I have used it for a couple months now and havent had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seems To Work Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for about a week on WOW's internet. So far there have not been any issues. The blue lights that are on the front when the unit is plugged in are blinding though. They are so bright, I had to cover them with something to get them to stop making my room blue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup and just works.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and just works. I did have to call Cox customer service to have it activated. Cox's online activation doesn't recognize modem purchased from retail stores.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to connect.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to connect with internet. Like the small size.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem. Easy to install. Just make sure you call your Internet provider before you try to use it. You will not get any Internet connection unless you call and register with your company. I had difficulty because I didn't. I almost returned it to the store.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Dependable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Spectrum and is very dependable. I no longer have to use the cable companies equipment. I use Eero as my router. Great combination.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have a terrible TWC modem/router combo. Changed to this one and it is much faster. Before you expect to get 300mpbs or faster speeds, make sure your computer's wireless adapter is even capable of those speeds. I needed to update mine as well to get over 75mpbs

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade an old box, this one was easy to set up and seems to be working great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I moved to Ballard and set up Comcast internet, but wanted to use our own modem (and not pay a monthly cost for Comcast's). This modem was recommended and has been great so far. No issues and it syncs well with our Comcast connection.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    EXCELLENT MODEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT MODEM WORKS PERFECT WITH GOOD SPEED AND UN BEATABLE PRICE FROM BBY

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    It should be good by reading other's reviewer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered it to replace my old one which had a problem based upon good reviews posted. When it arrives, my old one was fixed and I did not use this one. I am not sure the performance but It has a good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, never had an issue with connectivity. Just have to watch your internet connection. I currently have the match connection it is sourced for with Spectrum with is 400MBs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This modem is very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have finally found a modem that is faster than the service that I am paying for. This modem should last for years because the technology is superior to that of my service provider. This gives me confidence that I will be using this modem for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is wayyyy better than the modem issued by the internet company. And we own it out right instead of having to pay a rental fee to the internet company. More money up front but overtime you save and get a better product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS Surfboard 32x8 Modem is perhaps the best modem I ever had. I had the usual modem that you get with Cox cable costing me $10 a month to rent forever. This product was under $120 and was superior to the cox modem in speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It works great .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much faster than company ones . I also brought the my own eero6 +Ax3000 and it worjs wonderful together.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dumped the modem supplied from our cable provider and replaced it with this fast, efficient modem that is great for streaming all wi-fi devices in my home. No issues since we’ve made the upgrade. Very satisfied with this Arris!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new modem as mine was no longer supported by my internet provider. I looked at a lot of different ones and read many reviews. The reviews for this one was very good and the tech person I spoke to said it was a good one. I would recommend it.

    I would recommend this to a friend