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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 10,860 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quality purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit exceeds expectations and is an easy set-up. The additional channels will certainly be maximized. Consider the other Arris modems if you are simply looking to connect a few laptops or smart devices to your network.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Effective, affordable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, works as advertised and doesn't break the bank.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to set up and use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to return my rented modem/router from Xfinity. This was simple to set up and activate. All you need is to connect this to a set of wifi nodes and you have reliable internet through your home.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! This brand has never failed me. I'll buy this brand.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem. Speed is fast and it's a reliable product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect choice for cable Internet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris has been consistently performing very well and maintain dependable connection to cable service.Allows you to choose Wi-Fi router to best serve your network, instead of depending on the provider's one and pay lease.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have Comcast 105 MB internet and their modem/router wasn't cutting it. We purchased this modem & a router and are finally getting the speeds we pay for. It's been 2 months & haven't had to reboot yet. Well worth the money if you need fast, consistent connection.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good way to save some money

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install went with no issues (xfinity) cable tech said everyone was buying this one. Download and upload speeds matched what I was paying for. If you have your own router/WIFI this is the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS SB6190

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple remove and replace with a little help from the internet provider. Performs as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super easy to set up and keeps amazing speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this to go along with the netgear Orbi. It handles our very taxing broadband needs (large family, lots of streaming and gaming) without breaking a sweat or losing speed. Haven't had any issues with it whatsoever and have had it about a month now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, needed to upgrade modem for for speed. Easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Great while it worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem worked well when I first bought it (200+ download speeds). Warning though for consumers. After 4 weeks the modem lost all power for no reason. Arris was able to replace within 2 weeks. New modem worked for about a year and lost all power again. Even though it was still under warranty, Arris refused to replace the broken modem. I will go with another product for replacement.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Speeds of 800Mbps

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got one for me (xfinity) and one for my dad (spectrum) and it worked very well in both cases. No more monthly charge for the modem. I am getting true 800Mbps form my ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, works great-faster than my old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gigabit modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is like the only gigabit modem that is always readily available in stores for purchase that's compatible with my ISP. This is my second one as my first one was fried in a thunderstorm. It would be nice if this had on board WiFi though.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy set up does everything it supposed to do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris modem worked with the Xfinity internet seamlessly. Easy setup. Only glitch was that I wanted it right away and even though my local Best Buy showed it in stock, it wasn't in stock when I arrived and I had to drive to the next closest store.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Reliable recommendation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son first recommended this device and then I had the employee at the store review this device and others similar. It was evident to me that this would sufficiently meet our needs. Working great and no problems. I would recommend it to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated to faster modem. Simple installation and runs smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do a lot of gaming and streaming and I have multiple devices running on my internet at once and this modem does an outstanding job I had a modem router before I went through a couple and they would always crash would recommend get them separate

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Fast Reliable Cablemodem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An example of why Arris continues to receive top rated spot for stand-alone cable modems. DOCSIS 3.0 compatability, Gigabit LAN ports, 1.4GBps download speeds and support for IPv6 devices with 32 channels for downloading. Highly recommend

    I would recommend this to a friend