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Customer Ratings & Reviews

Your price for this item is $79.00

Customer reviews

Rating 4.7 out of 5 stars with 10857 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 10,857 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem for internet service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a good modem, but when the cable company came out to install my service they told me that I would need a new modem to receive the speed that I was paying for. So I went out and picked this up. Does everything it is supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed an updated modem when we switched to television Internet services. This new modem works great and does what its description states.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris Surfboard one time charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replace Xfinity cable modem $9.95 a month with this beauty which I paid $90 for and I own it. Great speed even with many wifi devices. And it will pay for itself in 9 months and no more monthly rental charges from xfinity

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Got me out of monthly rental fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an Orbi mesh wifi system that required a modem. Selected this one based on good reviews and it was guaranteed to work with wifi/cable provider. Got me out of the monthly rental to the cable company and upgraded our system.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Can not complain.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot complain, modems usually that I have had have given me issues. With this one I have had only one issue and it was because the SCE had a transformer malfunction.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Blazing Speed, Big Impovement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgrade to this Modem from my ISP provide Modem and it made a big improvement. I am paying for the max that Cox current offers 300megs and I am consistently averaging 335megs and I also notice a huge improvement on all my 20+ wifi connected devices.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Major Step Up from Previous Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I were tired of issues with streaming. We couldn't even watch videos on our phones without freezing or slow downloads. After finally biting the bullet and buying a new router we had instant improvement and we are now a happy family.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ising for my remote office and it works great! Easy to install!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an old Motorola and see a lot less latency and greater speed. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Has been working great!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been working great, no problems at all! This was a replacement to our previous one and hopefully it will survive longer than our last one did...I guess we will see about that!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Highly recommend Arris Cable Modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Needed a good reliable Cable Modem for my setup. I did some research online and chose this one. I've been pleased with its steady performance and reliability. I recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    This is the way to go!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with this product. It delivers as promised and does so much more. I paired this product with the Nighthawk Wifi 6 system and haven't looked back since installation!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great product with easy set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally decided to stop renting a modem from my internet provider, and buy my own. For the price of this device, I’ll be saving money by end of year. Easy to set up and definitely worth the value!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great, but not what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet was 1gig. The salesman gave me this. Once I got home, I realized this doesn't support 1gig. I needed the 3.1 . I did however use it at one of my other properties and works great and fast!. Didn't regret the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Quite Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works! This unit will easily pay for itself compared to renting a unit from the isp.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    SURF's Up with ARRIS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While getting my CompTIA Certification, I decided to upgrade my cable modem. My research led me to to this modem with 32 downstream channels and 8 upstream channels. It has up to 1.4 Gbps download speed and is my choice for gaming and smart TVs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up and speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and was easy to set up. I Upgraded from my other ARRIS and that one worked forever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice device. Modem should be added. This router plus modem work fine.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it as I did not need it. I already have one I purchased 2 years ago which works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so I wouldn't have to pay my ISP to rent a modem every month, and I'm glad I did. It works just like it should, it was easy to setup, and it's going to pay for itself after about 4 months.

    I would recommend this to a friend