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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Magnificent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I download tons of stuff and until now I've always had issues in doing so. Not with this bad boy!! I download multiple videos and music all within min. I can even flip over to another app while it's downloading and it still finishes in no time. Very happy!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 300 speed for our house and we have reached as high as 370 with this modem. It holds onto a signal and seldom, if ever, loses it's connection. The value for price can not be beaten. I also would recommend a separate modem and router, not a combo.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Worked the first time, directions were well written.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great product with easy set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally decided to stop renting a modem from my internet provider, and buy my own. For the price of this device, I’ll be saving money by end of year. Easy to set up and definitely worth the value!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid product, never had issues and still using. Please be mindful of your service provider as there can be compatibility issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so I wouldn't have to pay my ISP to rent a modem every month, and I'm glad I did. It works just like it should, it was easy to setup, and it's going to pay for itself after about 4 months.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem just plain works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Mediacomm, and had several issues with their equipment, after I purchased this, I have had nothing but a solid, great performing connection for streaming, gaming, and working from home on occassion. Great Product

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Highly recommend Arris Cable Modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Needed a good reliable Cable Modem for my setup. I did some research online and chose this one. I've been pleased with its steady performance and reliability. I recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Has been working great!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been working great, no problems at all! This was a replacement to our previous one and hopefully it will survive longer than our last one did...I guess we will see about that!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fast Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem cause the one I had was about 6yrs and was having issues. After getting setup and having issues with Comcast customer service, the modem seems to work well. My internet connections are faster. Web pages load quicker and seems to work really well with my nighthawk router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    This is the way to go!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with this product. It delivers as promised and does so much more. I paired this product with the Nighthawk Wifi 6 system and haven't looked back since installation!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This the second unit of this type that I have purchased. Both cable companies that I use recommended it as the best unit I could buy. I have been nothing but pleased with the operation of the unit and it's ease of set up. I recommend it highly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serves the purpose I need it for easy to install and use

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Painless installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnected old one, installed new one in about 10 minutes including call to net provider. Net speeds seem smoother than before with less lag and interruptions, so assume it's due to the new modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Better than most Modems: Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with Google Nest 3-Pack System from BestBuy in Boise. James sold us a Great System that performed exactly as it was intended. Also with BestBuy Card received 18 Months interest free payments.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Internet Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this device rather than pay monthly rental fee charged by internet providers which adds up quickly. I have no doubt that I made the right choice. I get super internet speed and recommend this device without reservation.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Can not complain.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot complain, modems usually that I have had have given me issues. With this one I have had only one issue and it was because the SCE had a transformer malfunction.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased a different unit one week prior then I found out that my internet provider was going to start providing an up dated faster service soon. Purchased this Modem and a new Router to match, my system is so much faster now. Love It.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a SB6141 to get more speed and be ready for future higher speeds at TWC. Silent and very stable. I wish it had a light that would blink when accessing the internet as the SB6141 has.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Save some money and get your own

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly on time warner cable maxx service, easy configuration and setup with time warner. Pays for itself by not paying for the modem from your isp.

    I would recommend this to a friend