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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth the investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In an effort to increase my home internet speed and accommodate an increasing number of devices I purchased this modem, and the Google WiFi three pack. It immediately improved the speed and eliminated any "dead" spots.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good Modem for home use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work in IT. I use this on my home network. It is perfectly adequate for my needs. You CAN get 1gig speeds on this, but may want to get a high end model. I use this for 500MB and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Strong WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having a problem with my internet speed and since I recently upgraded my router, the modem was next to be replaced. Checked around and the Arris was the best out there! Internet speed instantly remained constant and strong. Great product...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Love it, super fast much better than previous one

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast, easy to set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to replace a TWC/Spectrum provided model. The new modem will pay for itself in just a few months. It has also significantly improved the reliability of our net service, (no more modem logs full of errors, or service drop outs).

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Modem

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old modem stopped working and Xfinity suggested I purchase another. The modem is faster than the last and hasn't gone down since purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup and great speeds.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my neices to upgrade their slow monthly rental from their ISP and has been a huge difference. Arris is the best in the business for cable modems.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Very Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is very easy to install and function great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fantastic Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was using the Arris modem and router that I rented from my ISP and thought I was getting good speed. I had no idea what I was missing! This is SO MUCH FASTER and connected to an ORBI router makes it the perfect setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive owned this modem for a while and it works as expected. Purchased this instead of renting modem from my isp. Went with this modem due to positive reviews and haven't been disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new modem to support my recent upgrade to 500mbit internet. This modem is good to 1.2gbit, so bought this in preparation for future upgrades instead of the SB6985. Works great and I'm actually pulling down about 600mbit from my ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed an updated modem when we switched to television Internet services. This new modem works great and does what its description states.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Seem to be getting higher download rates.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best gaming router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best for the best of your a gamer and you want a great connection this is what you want to be using I use it because I play pubg and CS a lot and it’s supper fast keeps connected with no spike or lag in the game

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Major improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having an issue with my ISP issued modem(s) with and without wifi built in. I decided to try out this modem and my connection is Solid, no more drops, no more buffering issues several times watching Netflix or Amazon Prime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got when my absolutely ancient SURFboard modem finally bit the dust (literally 10 minutes before I was supposed to clock in for work, because of course it did). I upgraded my speed once I got it, so I'm uncertain if it was the modem working out newness-caused kinks or my ISP, but I had some drops in internet at first. But I've gone several months now without an issue that isn't ISP related. Very happy with ARRIS as always. Hope this one lasts 7 years like the last one did.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item, set it up for gaming with an asus router, works wonders

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Anazing Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed this modem for the past few months. Gives me the maximum speed i can acheive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ARRIS-SURFboard 32x8DOCSIS 3.0 Cable Modem white

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS-SURFboard 32x8DOCSIS 3.0 Cable Modem white Easy to install and use. Great value for price. You will like it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a tech person so this review will focus on the ease of setup out of the box. I literally opened the box, plugged the Ethernet cable into the back and the router and powered everything up and had WiFi. Could not have been easier!

    I would recommend this to a friend