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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 10,860 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace the cable modem leased by cable company. Bought 3 mo. ago. Works well. Have had no issues with it. Was easy to setup & install. Called cable company to finish setup and that was it. Saving $96 a yr vs leasing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Far, So Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the only thing that someone buying a modem cares about...connection issues. Well, I had the modem and wireless router hooked up a month and had no issues with connectivity or having to reset anything. Easy hook up and set up process.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup. Works great. Had a different brand that was giving intermittent signal. There has been no failure with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Puma 6 Chipset by Intel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anyone who is hesitant about buying this device because of the Puma 6 chipset, don't be. I returned it and got the CM600 which only does 24x8 channel bonding because I thought that chipset was an issue but it works the same I didn't notice a difference. My ISP bonds 32 up and 3 down so I might have to eventually upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    New Arris Surfboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased new cable modem since my old one was 2 yrs old. All cable Internet company suggest to replace cable modem after 2 years which I did and result was good. I am getting more speed now while browsing anything. This product is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 4 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this is a great modem and has worked as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Does a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changed internet from Century Link to Xfinity. Bought this router based on neighbor recommendation. Internet is the best it has ever been. Great combination with Xfinity and this router, finally happy with my internet service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a couple of years old modem and after experiencing slower than usual internet speeds, I've decided to upgrade to this model. I have TWC as a provider and this modem, at least for now, did the trick. Much faster speeds for almost a week now.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Great Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup of the modem was amazingly easy and speeds are quick.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good modem for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the modem on the recommendation of the store salesman. I had some trouble getting the modem and netgear router to sync. I called Arris support and they were very helpful and fixed the problem. They both are working fine now.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Modem Yet!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this unit because the CableOne / Sparklight modem that we leased from them crashed 3 times! So far, this one has outperformed anything that we leased from our provider. So far, so good!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid performer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flawless performance for over a year now. Works and performs as advertised. Teamed up with a Netgear, Orbi mesh system, we have solid, fast WIFI throughout our 3,000sf, 2 story home.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Start saving money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem will not only increase your internet speed, but it will also increase your savings. In less than a year it will pay itself off by not renting a cable modem for $10 a month. It’s also a great reliable product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Versatile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and usage dedicated fast speeds upload and down

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the modem at Best Buy after doing some research. It was easy to install, even with my limited tech knowledge, and has been working fine. Much better than paying Mediasom $11.50 every month for rental.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Saved me money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been running this for over 5 years and works perfect! Saved me all that rental money from Comcast!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Reliable and fast modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works very well and it has been very reliable. Paired with a strong router system, i have had no issues at all with my internet connection and i have been getting the speeds i am paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    exactly as expected and just what we needed.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly--exactly as expected and just what we needed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Modem to replace my Motorola, it is fast, and has eliminated any data transmission errors that my previous modem had. Can stream multiple HD movies (netflix, hulu), while supporting online gaming, facebook, VOIP, for the whole family.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to get rid of my Comcast modem and the $10/month fee and replace it with this. If you aren't using the Comcast modem as your wifi router or for phone, I suggest just getting this. Set-up was easy - just follow the directions.

    I would recommend this to a friend