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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Outstanding!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SO much better than the modem supplied by the cable company. If you are having any doubts about installing your own modem, don't. Its simple, fast and much more reliable than the ones supplied by the cable companies!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Doubled my speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't know the modem was such an important part of the network solution, and I had a DOCSYS 3.0 with 8 channels. But this new 32 channel modem has doubled my download speed; I am totally impressed and it was worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has saved me a lot of money I’m not having to use the Xfinity box. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product does the job and well. If you want fast speeds and works with xfinity Internet service you're in luck. I have 150meg speeds and I get that with this modem. It also helps to have a nice AC router. I get 150meg wireless also.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very pleased with performance.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Bought to replace modem that was 9 years old.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Pays for itself

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always hated paying cable companies for there equipment. One time fee and I'm set. Works great no connection issues. Simply plug an play use.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price , just what I was looking for.... Unfortunately 2 of the stores I went to were sold out and no one could give me a date when the next order would be delivered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for Spectrum customers

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this when our Spectrum modem just kept going offline. Literally fixed every probelm we have had with internet service.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We switched to Comcast from frontier and got this to avoid monthly rental charges. We have Nest Mesh and this combined with that has worked great! Pretty easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    rock solid

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem does the job and never gives me a problem. It delivers the speed promised by my cable service, so I don't think I could ask for anything more. It just works.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Highly Recommend!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by a stuff in shop so decided to give it a try and found out it's really work fine especially when the cable guy came to my house and saw this also gave good reviews to this modem too. Totally worth it in term of price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this Modem now for about 4 months its been really stable & the performance has been really good. Also it does not have that bright blue annoying light flashing 24 hours as per day. You will be impressed with this unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice device. Modem should be added. This router plus modem work fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Getting great speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing much research I bought the Arris SB6190. I didn't want to lease a modem from the internet provider and I made an excellent choice. My speeds are greater than what I am paying for and am very happy with this modem!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It's as good as everyone said it would be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needing a new modem due to switching internet providers, I was steered to the Arris. While I had it in my hand at the store 2 different strangers told me how good it was, and to date it seems like a very good purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ising for my remote office and it works great! Easy to install!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for Spectrum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy setup with Spectrum so I don't have to rent a modem. It is pulling faster speeds than my 400mbps service and works great with a mesh network.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Didn't lose any speed. Comcast has actually stepped up their game with their modems and routers. This was a no brainer though as it'll shave off the rental fee for their modem. It will pay for itself in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to upgrade my modem in order to upgrade the speed of my broadband (Spectrum). This modem was easy to set up. Spectrum recognized it right away. It's working flawlessly so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good for what it does

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace the same model with this one because the Ethernet port burned out. They clearly don't last forever. However, they do get your cable company off your back and should have an ROI of 1-2 years depending on your rental costs. Also, they are great to put in front of a router that you like.

    I would recommend this to a friend