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Customer Ratings & Reviews

Your price for this item is $79.00

Customer reviews

Rating 4.7 out of 5 stars with 10857 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 10,857 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A nice upgrade

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice upgrade to my previous modem. Getting full speed offered by my ISP for most of the time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop paying to rent your modem from ISP! This modem has a small form factor and is fast. The main thing to consider is the number of ports. This has 2 so if you need to hardwire additional devices you will want to upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy setup and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this modem for awhile now and it has worked well. There was a small hiccup while setting it up, but that was due to my internet provider. As long as your connection is ready, you should have no issues with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Outstanding!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SO much better than the modem supplied by the cable company. If you are having any doubts about installing your own modem, don't. Its simple, fast and much more reliable than the ones supplied by the cable companies!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Doubled my speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't know the modem was such an important part of the network solution, and I had a DOCSYS 3.0 with 8 channels. But this new 32 channel modem has doubled my download speed; I am totally impressed and it was worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Bulletproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris SURFboard series of modems has been bulletproof for me. Only changed it out because a power surge that broke it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to upgrade my modem in order to upgrade the speed of my broadband (Spectrum). This modem was easy to set up. Spectrum recognized it right away. It's working flawlessly so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product does the job and well. If you want fast speeds and works with xfinity Internet service you're in luck. I have 150meg speeds and I get that with this modem. It also helps to have a nice AC router. I get 150meg wireless also.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is great. Capable of handling super high internet speeds and so easy to connect and a bonus for me was that it was on the list of compatible modems for TimeWarner Cable so it only took a few minutes for representative to link into it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice product easy for install. save money every mounth for you campany cable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It's as good as everyone said it would be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needing a new modem due to switching internet providers, I was steered to the Arris. While I had it in my hand at the store 2 different strangers told me how good it was, and to date it seems like a very good purchase

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for Spectrum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy setup with Spectrum so I don't have to rent a modem. It is pulling faster speeds than my 400mbps service and works great with a mesh network.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Highly Recommend!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by a stuff in shop so decided to give it a try and found out it's really work fine especially when the cable guy came to my house and saw this also gave good reviews to this modem too. Totally worth it in term of price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good for what it does

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace the same model with this one because the Ethernet port burned out. They clearly don't last forever. However, they do get your cable company off your back and should have an ROI of 1-2 years depending on your rental costs. Also, they are great to put in front of a router that you like.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very reliable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surfboard line of modems has served me well for many years. Recently upgraded to this one from the previous model which I ran pretty much continuously for 5 years before it started to act up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Getting great speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing much research I bought the Arris SB6190. I didn't want to lease a modem from the internet provider and I made an excellent choice. My speeds are greater than what I am paying for and am very happy with this modem!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this Modem now for about 4 months its been really stable & the performance has been really good. Also it does not have that bright blue annoying light flashing 24 hours as per day. You will be impressed with this unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good to use. Stable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a ARRIS modem before and this one is just a update version of the old modem. It is stable and good to use. It doesn't come with cable line. But my network carrier provided that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the best modem I’ve owned. LED lights aren’t obnoxious. Super small to fit onto desk without getting in the way. Totally worth investment.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome for having your own internet router!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using this for a while now, in different states and with different internet companies. Has worked great with everyone so far! Saved me a lot of money!

    I would recommend this to a friend