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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10865 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 10,865 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This model is all that and then some.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed and streamline is great. Since I switch to this modem all buffering has gone away. I would recommend this Arris surfboard to anyone looking to give timewarner back there original equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with Cox Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem as a replacement for my old modem. It does not run any faster, but I only have basic internet service. I was told it will handle every service Cox offers in my area, so should be upgrade proof for a few years.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Bought to go with google wifi

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to go along with my Google wifi access points. It has worked well with them. No problems. Set it up once and have never fooled with it since: it been about 9 months.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for Xfinity cable modem replacement for 200MBPS service. Would buy it again pays for itself in 3 months.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works with Comcast 150mpbs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded my Comcast speed from 25 mpbs to 150mpbs, that's why I need to buy a new modem. It's compatible with the speed, just once a while the signal drops, and I need to reconnect it to the router, but I don't know whether the problem with Comcast of the modem. Comcast couldn't give me a solution.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super fast connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids and I are always on our gadgets or playing games online. The Arris is a very big help. Everyone is always on top of the internet speed at any spot in the house. I’m glad I choose the Arris Surfboard!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid Gigabit Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this model after using both the 6141 and 6183 models previously. Never had any issues with them and so far this has been solid on Suddenlink Gigabit service.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Bulletproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris SURFboard series of modems has been bulletproof for me. Only changed it out because a power surge that broke it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 32 channel modem was surely an upgrade to the supplied modem from our cable provider. We’ve had absolutely no connectivity issues since we’ve made the swap. Very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    QUITE GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a Netgear CM400 which kept requiring a restart. Every time that happened, several of my smart devices would stop working until I restarted the unit -- not very cool when you're out of town. I've been using this unit for several weeks at the recommendation of a Best Buy person and it's been very good so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Reliable Modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked well so far, no issues with install and performance has been great. Troubleshooting has been straightforward too. Overall pretty happy with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect Match

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new modem to pair with our recently replaced router and this one was seamless to get up and going. Easy setup and connect with Comcast Internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modems Don't Last

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ours died so we bought a new one, bigger and 4 times what we had. So far its doing great !

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So so much better than the cable company's modem. Performed a speed test after setting it up, and we were actually getting the speeds we were supposed to be getting!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Don't buy any other modem. Get this over cable eq

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem never disappoints! Been running SURFboard modems for years. Only bought this new one because I lost the last one. Found the original and it still works great!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Needed this

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed more bandwidth for my home network. I had the one with just 16 channels, I picked this up and instantly got faster downloads... Not the advertised 1ghz but close enough.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Performs as it should!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new cable modem, and the ARRIS-SURFboard did the trick!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Basic and Functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace the one the cable company charges you to use. It works well and I like it because it doesn't add a bunch of things I did not need. I already had APs, so I just wanted a "cable modem."

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for the prize! If you can get by with only one ethernet conection this is the item for you. Otherwise invest in another item. It works great and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    S M O K I N G

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smokin!!! I have seen speeds come out of this cable connection that are unheard of!! I am very pleased. Got (3) Words for you...... NO MONTHLY PAYMENTS!!!

    I would recommend this to a friend