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Customer Ratings & Reviews

Your price for this item is $79.00

Customer reviews

Rating 4.7 out of 5 stars with 10857 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and appreciate the quick setup. While some users have reported minor lag issues, the majority are satisfied with its connectivity and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 10,857 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem for Spectrum customers!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great. I wasn’t able to get the additional speed I was paying for with my old modem but this one is fantastic. Simple setup and I was off and running at 300mbps download speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Bought to go with google wifi

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to go along with my Google wifi access points. It has worked well with them. No problems. Set it up once and have never fooled with it since: it been about 9 months.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great value, and rock solid.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little modem, was rock solid after being activated and have been able to pull speeds around 800 Mbs (which is the same as my plan on Comcast).

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Don't buy any other modem. Get this over cable eq

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem never disappoints! Been running SURFboard modems for years. Only bought this new one because I lost the last one. Found the original and it still works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 32 channel modem was surely an upgrade to the supplied modem from our cable provider. We’ve had absolutely no connectivity issues since we’ve made the swap. Very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Outstanding cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why pay a monthly fee for a cable modem when you can buy a outstanding modem that works better than the rental one (in most cases). The price you will pay will pay for itself in less than a year. This modem just works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for the prize! If you can get by with only one ethernet conection this is the item for you. Otherwise invest in another item. It works great and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this surfboard in our home and purchased this for my parent's house. No issues connecting, whatsoever (as expected). Would def recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    SO MUCH BETTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been using a rental from my cable company that I'm pretty sure was a POS. I purchased this one to use with the Google Home Wifi and my internet seems to be much faster AND covering my whole home! Score!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    What I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Arris surfboard. The first lasted almost 5 years and was still working great. It was just not able to give me current speeds. I hope this new one is as reliable and long-lasting as the first. So far so good after better than a month. The only reason I gave it 4 stars is because I'm cheap and this stuff is pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this instead of receiving the free option from Charter. Wow! I'm glad I did. Most of our neighbors are at 77 mbps with the basic free modem. I'm pushing 135-140 mbps with this guy. It's definitely worth the extra money.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this for Comcast wifi. Had to call Comcast for 1st set up. Then plugged in Google WiFi router(one in Arris,the other remotely) complete coverage in triple decker home,even out to sidewalk. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS CABLE MODEM. GET IT!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ALWAYS HAVING PROBLEMS WITH OUR SPECTRUM INTERNET PURCHASED THIS MODEM. SO FAR SO GOOD!!! IV'E PURCHASED DIFFERENT MODEMS AND THIS SEEMS TO DO A GREAT JOB!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Modem great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has enhanced and majorly improved our internet connection. We had an incredibly easy installation process and instant hookup to the internet after our internet provider was provided the modems serial number.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    New modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem to replace a four year old unit. I replaced a 10 year old router, I just wanted the equipment to be equal. Seems to be working just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had been using TWC Modem for over 20+ years and every time they had any kind of an update everything in our house pretty much had to be reset. So far since we bought this modem we have not had 1 problem. Keeping fingers crossed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It Works!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! But dont they all until they are obsolete?

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    My provider request this product.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to purchase a new one. My previous one lasted 8 years. A great product. My service provider requested me to purchase this product. No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Needed this

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed more bandwidth for my home network. I had the one with just 16 channels, I picked this up and instantly got faster downloads... Not the advertised 1ghz but close enough.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Worth the purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so I didn't have to pay for the modem and wifi rental with Xfinity anymore. Set up was easy. Worth the purchase. Should've bought this 2 years ago!

    I would recommend this to a friend