Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10865 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 144 Showing 2,861-2,880 of 10,865 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced all TWC equipment and this product was one of them. It works great and I haven't had any issues. Best Buy personnel recommended all of this equipment and was spot on! Thank you! No more internet aggravation!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Excellent Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason it doesn't get 5 stars is because the idiot lights on the front are too bright, can't be dimmed, and don't really tell you anything. I'm getting consistently high 400mb downloads with a 400 mb account cap. This thing will knock your socks off if you pay for the service.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great to own your own modem, this one here has not failed us since we purchased it, the one we had with our carrier kept dropping out and losing internet connection, this one has been great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, fast cable modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact, fast cable modem, 32x8 DOCSIS 3.0 keeps it future proof for years to come. Only one ethernet port though so be sure to get a good router to go with it!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Faster surfing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy hook up and get started. Once I got it all hooked up and contacted my cable provider, my speed increased significantly. Can't believe the results.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fastest Modem out there

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Granted most providers at most use 24 channels. But is open to system upgrades if providers find a way to use all 32 channels. Switch from a router/modem combo, so much more stable and improved speed. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Doing great

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced our cox rental unit with this and have noticed a positive difference. Rental seemed to disconnect Wi-Fi all the time. SURFboard has been doing great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS CABLE MODEM. GET IT!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ALWAYS HAVING PROBLEMS WITH OUR SPECTRUM INTERNET PURCHASED THIS MODEM. SO FAR SO GOOD!!! IV'E PURCHASED DIFFERENT MODEMS AND THIS SEEMS TO DO A GREAT JOB!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Beats renting

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this so I didn't have to rent one from my cable company. Works great and was easy to set up. My router plugged in easy and my home internet works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    New modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem to replace a four year old unit. I replaced a 10 year old router, I just wanted the equipment to be equal. Seems to be working just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Finally upgraded

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally decided to upgrade my existing cable modem with only 8 download channels... I remember when signing up for blast service I was supposed to get 105 and I was getting 133bps after adding the new modem I get 200 Mpbs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has worked great. We only have a 1300 sq ft home, but we also use our devices in the garage, outside on the back patio, and in our large backyard. We've had no problems with receiving fast internet connections. I watch/listen to movies/tv shows on Hulu, and music on YouTube, on my laptop outside in the yard, and haven't had any internet connection problems. For the price, it's a great deal.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace the modem provided by our service provider. It outperformed their modem by a lot and got us finally seeing the kind of MBPS speeds we were supposed to be seeing.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    works great

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid working modem. You will need to call spectrum to get the serial number to them to activate it but after that. Set and forget.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem replaced a router/modem. Fantastic speeds even when using multiple computers. Worth the money, saves on renting. Control your internet destiny. Use the force of the Arris.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great value, and rock solid.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little modem, was rock solid after being activated and have been able to pull speeds around 800 Mbs (which is the same as my plan on Comcast).

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Great for less than 10 devices

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and it has been working excellent so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very pleased with performance.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Bought to replace modem that was 9 years old.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surfs Up!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Surfboard 32 x 8 Cable Modem has been excellent. The Beat Buy representative said this modem was very reliable, and we would totally agree. Good choice for a fair price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ising for my remote office and it works great! Easy to install!

    I would recommend this to a friend