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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10865 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 10,865 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great with Mediacom

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged it in, called Mediacom to get it connected and I was up and running. Speeds at or slightly over what I’m paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Up-to-date modem for the near future

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My modem from my ISP wasn't performing well enough and I wanted a more up-to-date modem with more power. Got this one at about $50 off from Best Buy. Combined it with a Nighthawk router and I went from about 212Gbit to 328Gbit immediately after hooking this up and registering it with my ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying an internet modem. We no longer wanted to rent one from the cable company. We also bought an expensive router and wanted to match it to a great modem. It has worked fine. No issues. Great choice.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend, very pleased. After using Comcast's rental for years, finally wiser up & bought my own router/modem. I immediately saw increased download/upload speed, should have made the switch sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Update

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Motorola modem died and I needed a replacement. Glad this arris modem is approved by Xfinity, and was in stock. Continues to work well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Replaced Comcast Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to replace the Comcast modem we rented for too long! No issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pick it up a few weeks ago, the installation was very simple, hooked it up and call my local cable company, gave them the information that they need and I was up and running in about 15 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surfboard Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this modem a few months and has worked excellent since setting it up. You will have to let the internet company know which one you have because it has to be adjusted. But no complaints at all.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem and easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced the standatd Cox Cable modem in order to save $7/month and have better cable capability/speed. Now using "Speedtest" I routinely exceed the speed upload and download of the Internet package I purchased

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug an play call your provider to ping for signal and you're ready to go. I run this to my Google Home WiFi. I have 3 pods works perfectly. No drag at all running 220+mbs at all time anywhere in the house

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Save money don't rent, buy your own modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good modem save money do not rent a modem from your ISP buy one instead.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this modem when I switched the internet provider. Was able to get this setup in a matter of few minutes and was able to connect to internet pretty easily. Clear instructions made this a no hassle setup.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has not caused me any issues and works to my satisfaction. I am absolutely pleased with the price and purchase overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem, Bad Internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found out that unfortunately my terrible internet wasn't due to my cable modem. I have not yet fixed the internet, but the modem was greatly useful in figuring out that it wasnt my end of things that was the problem. I will try to leave a better review when I have had a chance to use it when my internet is fixed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Best Buy Employee

    Rated 5 out of 5 stars

    Reliable

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] This is my 3rd motorola modem and they’ve lasted me for years!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Modem for a good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Arris modem to replace an old Motorola docsys 3.0 modem. I have a 150 mbps connection and the old modem provided a speed of less than 100. With this new modem I attain speeds of 160 +.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    itworks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surpassed expectations with great price point!! Easy to install with terrific instructions making the switchover a very simple task. Would not hesitate to recommend to friends and family who are seeking a quality product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    works great - saving us money from renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very satisfied with the purchase of this modem - we are trying to cut back on our cable/internet bill and this works great and saves us from renting from the local carrier. no issues - speed is great!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Woeking great with my 250mbps / 25mbps internet! No issues at all

    I would recommend this to a friend