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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10865 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 10,865 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Midem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem exceeds my expectations and I’m glad to purchase it if anyone’s looking for a fast cable modem that goes along with the speeds that you purchased from the cable company this is the one

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Basic modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good basic modem. The cable guy that set up my system actually wanted to get one even though it was older. (I have forgotten what it had that he liked)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent buy for great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was on the xfinity list for high speed internet service. Easy to install. Just simply unplugged the old one and replaced it and followed the simple instructions. Up and running in about 10 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great and fast speed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Everything works faster now for us. So glad someone told us to get this one.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Don’t waste $15 monthly on renting from Xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Not worth spending $15 monthly to rent a router/modem when you can buy one for the cost of a few months of the rental. No glitches so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good modem and connects easily with google mesh wi-fi system. You need to keep in mind this modem does not include the wi-fi capability. Works well with mediacom.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for small family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We don’t do too much games, main use is just searching or social network. It is enough for us and the speed definitely up compare to the old model we had. Better connection and speedy. Very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for what I needed and appreciate the easy to install instructions

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Basically plug and play network router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High Speed easily to install Network router that works with Time WARNER Cable. Plug and play technology that o lay involved a phone call to Time WARNER to register modem. works as advertised, highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Durable and humble

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It just does the job well, no issues at all. Shaved ten dollars off my internet bill by using my own, it adds up and pays for itself within 9 months. Smart move, so should you-

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Do some research!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this modem when I realized my previous modem did not support Gigabit internet. Like some of the other reviews on this site, I was not getting the speeds that were promised on the box. I was consistently getting 200-300 Mbps down and 5Mbps up. Maybe I was doing something wrong! I didn't put much effort into troubleshooting when I read that people were having more luck with another modem. I ended up putting a little more money into a Netgear modem (SKU: 5712202) and I am now getting the best internet speeds of my life. I'm willing to believe that with some settings tweaks this modem could handle gigbit internet speeds, but I couldn't figure it out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was plug and play w cox worked once they pinged it. No real issues to complain about after a month of use higher than normal load with all the stay at home business.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Surfboard

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek squad do an evaluation of a new home system for us and included this in the package. We had one failure in an initial unit but the same replacement has worked like a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has worked flawlessly...easy install. Replaced a modem supplied by our internet provider...saved on a rental & will pay for itself in a year while enjoying reliable operation!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a modem for my internet so that I could do away with the rental from cox and this is what a purchased along with a netgear. It does the job and it’s given me the control I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem replaces the comcast rental that costs way too much. It is nice to know that I am not paying $120 a year for a device that doesn't need to do much, and this modem set up really fast and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Its a modem! Yay!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Be prepared to sit on the phone with Xfinity or whomever you may have as a provider so they can add this to your account. Once that is done, it works very well and will last a long time!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Absolutely fantastic modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once getting the headache of dealing with time warner's Internet customer service out of the way to have this device activated on my account, it has worked flawlessly since the day we bought it! Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    problem solver for online gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had problems with my modem provided by the internet co. this solved everything. Had to call to configure it the my provider but when i did was complimented by the phone tech support as a this being a good choice.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it says and is easy to connect. A simple call to Comcast and the modem was connected. It pushes the speeds as advertise and I consistently get 280+mbps from my provider, when I pay for 250 mpbs.

    I would recommend this to a friend