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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10865 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 10,865 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a Doc 2 modem to keep up providers requirements and wasn’t interested in renting modem from provider (hug rip off). Found on sale three months ago and installed myself, easy as can be.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent cable modem!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem because I didn't want to pay Cox Cable monthly rental fees. This little gadget has been on 24/7 for several months now, and it's worked flawlessly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best way to save money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why pay leasing fees to your internet provider for a modem? My mother has been paying almost $15 a month for more than 10 years. When we called the customer service to cancel paying the leasing fee, she said the “benefit is that if it breaks, just bring it in and they’ll give a new one”. That’s crazy. Buying one of these SAVES money. And if it does break, just buy a new one! As far as the product, this works as advertised. If you’re a gamer or need more data, you might want to get something more powerful. But for the everyday movie streamer, this works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just what we needed for our two person, one story home. Plenty of power. Haven't had problems with buffering since we bought it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very high speeds with this top notch modem, i was only getting 70mb on cableone 100 and now i get 115-116mb all the time. i had no idea it was the modem quality making a difference till i tried it

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Happy to not pay Comcast rental fee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was difficult only because Comcast made it so difficult. Ince we got the right rep it was easy. Increased my speed immensely from when I used the old Comcast modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Eero, and nest. Recommended for speeds upto 400mbps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a techie but i bought this along with a eero 6 three pack and have had no issues with internet connections, no buffering, very pleased

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best modem on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem can easily handle up to 32 devices and with Xfinity it is definitely the fastest internet I pay for 250mbs and I am getting 235mbs with 20 devices connected using the Orbi router

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Works on WOW 500Mbs service. I get between 480Mbs and 1.2Gbs depending on the time of day (network congestion). This is the only modem recommended by WOW for the really high speeds

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    SURFboard SB6190

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! I would buy again. I recommend this product!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Reliable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was tired of renting a modem and really not knowing if it was the best and most updated modem in the market. This modem can handle considerably more work than my rented modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had this for more than two years now and had zero issues with connectivity. Any issues have been on the ISP side.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this modem w/ comcast cable and internet. I wanted this one for more channels and faster speeds but honestly can't tell the difference. This is not a modem with a router. I have a separate router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to upgrade and, after doing the usual research, decided to buy this modem. Best choice and since have recommended to friends and they love it too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been a couple years since I bought this. I actually bought 2 for 2 different house. Fast and reliable. Accidentally drop water in it and is still ticking. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Upgrade!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally upgraded my modem and router after many years, wish I would have done so sooner!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It Works!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! But dont they all until they are obsolete?

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this modem for over a month now replacing our Time Warner boxes and haven't had any problems. We stream Netflix, Sling, Amazon TV, Xbox, and several phones and laptops. No issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Don't Rent From Cable Company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, and much better performance that the modem the cable company provided. Plus I no longer have to rent the one from the cable company which means this will pay for itself within a year!

    I would recommend this to a friend