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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10865 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 10,865 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Without hesitation I would buy this again. Better to pay the low cost for this than a rental through my ISP forever. Super easy install, plug and play and call your isp to activate, done!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Home wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got tired of paying for the comcast rental fee. We decided to purchase the ARRIS and wifi works just fine. Now we are saving on the long run.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unhappy with the modem your ISP gave you? Why not go for the gusto and get this lovely little box with it colorful lights and ability to turn that coax line into a network cable

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Does it's job & cheaper than renting

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well. Since changing from what the service provider provides, my internet/wi-fi issues have decreased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was very easy to set up when the cable guy came to run the lines and hook it up. Thing I love most about it is that it is very future proof with speeds that could be coming to my area.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very happy with this cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this cable modem. Was very tired of paying a rental fee with my Internet provider. Purchased this cable modem which was compatible and very please with the performance

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good modem. I have a 200 mpbps connection and this works great

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS is like BMW for high speed cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am computer consultant and have purchased hundreds of these with not one issue or failure. Sometimes I have to spray paint them black. Have fun.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast MODEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this primarily for personal/Home Office. It works great. We often have movies streaming, others surfing the internet and others gaming. No problems and it handles it just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set this up and I am not tech savy. We got rid of terrible one supplied by comcast and now just use this. Comcast had to do a reset and it is great now! No issues. Wish we did this years ago!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our modem is typically on 24/7 so they really only survive about three years. It makes sense to get the geek squad replacement plan. This modem is a beast and works well. No issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast and simple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that gets me my full 400 mbps speeds from Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased the ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem to replace our old modem. The spead of the Arris is lightning fast. No more buffering of movies and games!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best for cable modems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem and best for using spectrums or others

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast speeds. Does what it says

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as I set it up I was receiving the speeds I was supposed to be. Blazing fast and connects to all my equipment in my 3000 sq/ft home in all rooms on all devices with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Small & Fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It brings the full potential of your provider’s internet speed!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great cable modem works well with Spectrum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem works well with Spectrum. This unit doesn't have to be rebooted much, if at all, and has served us well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from spectrums modem. Don't bother getting this unless you've paid for faster connections, this alone won't speed things up.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    TV works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was easy to sit up and looks great in my new room. So far I have been able to get to everything I need and then some.. Lots of options

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Get up to 600 Mbps

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old modem was capped at 177 Mbps and I was paying for 200 Mbps. Now I'm getting my full speed. This thing goes up to 600 Mbps. Very fast.

    I would recommend this to a friend