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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The Best Cable Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Time to upgrade my Hardware and this is the Best. Arris-SURFboard 32 x 8 DOCSIS 3.0 Cable Modem is the good fit for my internet needs.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy and able to use with one quick call to the cable company for an account. Better than paying a monthly fee thru the cable company and works well for streaming.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Cable Modem for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Also using this with Google Nest WiFi. Getting 400MB downloads on Internet. Beats paying a $15 monthly charge to Comcast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well, but had issues setting up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I think the cable company just makes it an issue to set up since it's not their modem. It says it works with places like Comcast and it does, but Comcast and others will have "trouble connecting" and try to make you buy their product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works with Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very helpful employee helped my wife and I choose this cable modem. He said it worked great for Comcast. CAble guy seen it, hooked it up no questions asked. It has been working great since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a compatible modem so I could stop renting from my cable and internet provider. This worked so well I bought another one for the in laws!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    The Right Modem for a Great Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store had the modem in stock, I was able to show a comparison price from the BEST BUY website, the store matched the price, I walked out very happy with the exact modem and right price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem has been working Great for my office and house areas. It has improved my usage of generating more power to my router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best available until docsis 3.1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem uses so many channels it literally just increases your speed immediately. Simple review but the best cable modem to own. But this don't rent from the cable companies it will pay for itself.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    If you need a great little modem, look no further!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was spending way too much renting a modem/router from Xfinity. This bad boy has a much better connection, is faster, and a great deal for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solved problems with leased equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was easy to set up itself. Only complication came with dealing with internet provider and replacing their equipment on the system with this new device.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better than the one provided by the ISP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to replace the modem I was renting. This one has proven to be far superior. You can tell at a glance if you are uploading and downloading at optimal speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read some reviews saying that people were having trouble with it and Comcast. But I haven't had any problems. Future proof with download speed. If you have faster internet then it's worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    fast and stable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem does exactly what it's supposed to do - provide a very fast connection (used with Comcast service) and is very stable, meaning I rarely have to reboot it like my previous CM.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Work right out the box

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. After six months of Internet issues because of defective Comcast rental units, I bought this and haven't had a single issue since.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Does the job great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is super fast, and meets the standards for the 300mb download speed of my cable internet provided. No problems at all so far once I was able to get the cable company to commission it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works dandy! Internet is doing great, perfect doe streaming

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is as pictured and works very well. My download speed doubled once it was hooked up and registered with Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly !! Happy to purchase this so I don't have to pay comcast !!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Increased my Speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cable company recently increased my speeds from 100mbs to 150mbs. My old modem was only giving me 120 tops. As soon as I plugged this in i started getting 176mbs. I'm happy!!

    I would recommend this to a friend