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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10865 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 10,865 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Cable Modem for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Also using this with Google Nest WiFi. Getting 400MB downloads on Internet. Beats paying a $15 monthly charge to Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what it is supposed to do. Have had no issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Loved it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this along with my Netgear and I havent had any problems logging into the internet or staying online. It has been great! I would def recommend adding this to your home.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Quality modem at good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this 2 years ago to replace an older model (same brand) modem that was no longer compatible with my cable provider. Works very well. No problems whatsoever

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Set your modem free

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great modem, easy to set up. Set yourself free from the rental charges of your broadband provider

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast 32x8 modem - i'm finally getting my full 200mbps+ that I pay for from my internet provider, Suddenlink. No trouble streaming from multiple devices simultaneously.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    If you like speed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time to replace my older Arris modem and wanted the fastest I could find without breaking the bank. This modem was a breeze to hook into my Xfinity cable. Well worth the money...

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did require my cable provider to add to my account but is a great modem that provides me with excellent speeds through my provider. Works with Spectrum communications.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    If you need to upgrade. This is it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. Our sales agent was really knowledgeable and answered all my questions. This modem is ready for the the next upgrade that will hit soon. So I don't have to change it later on.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Work right out the box

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. After six months of Internet issues because of defective Comcast rental units, I bought this and haven't had a single issue since.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Performs excellent. Finally got the WiFi I wanted and have been paying for for years. Coupled with a Google Mini 3 piece mesh router- this is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this modem to replace the very basic model I got from my cable company (and paid them $12 a month for). It works great and will save me money in the long term. Very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a compact cable modem that does what it's suppose to do. Have not run into any problems. This is my second Arris product and no complaints so far within after all these years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New modem. Arris great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice compact modem Working great out of the box!! Saving 14.00 a month by not having Comcast!! Love how easy it was to start it up!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent fast cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money on renting your own, this moden is future proof and can handle hi speed easily. Works best if you have a seperate wifi router, as it just has 1 ethernet port.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old modem was no longer supported by my cable company and streaming was spotty. No more! This modem has power and I no longer get buffering or resolution downgrades.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Sr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is very dependable. Affordable price and pays for itself by saving rent fees from the internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Exactly What Was Needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy employee knew exactly what I was looking for even though the item has a new brand name. Works perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Performing well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an older Surfboard for 5+ years. New Surfboard is performing well and more stable upload and download speeds to my router. Noticeable improvement already.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy installation. Works perfectly. Will recommend

    I would recommend this to a friend