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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Increased my Speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cable company recently increased my speeds from 100mbs to 150mbs. My old modem was only giving me 120 tops. As soon as I plugged this in i started getting 176mbs. I'm happy!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good product for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product for the price. setup was easy. it works as it should.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem works great! It’s not super fancy but it gets the job I need done completed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast & Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged this in when I got home after purchasing. Called my ISP to activate it. And no longer paying $3-$5 per month to rent their modem. Slight increase to my internet speed as well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Docsis 3.0 Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best modem I have used! I purchased because I had a giftcard, but quite honestly you probably won't see a huge performance lift between the SB6190 and the SB6142 (previous modem).

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this in order to replace the outdated modem we were renting from our internet provider. It has been much faster and very reliable since purchasing. Plus we no longer have to pay the rental fee on the old modem and we will recoup our cost on this one quickly!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this product would recommend to everyone

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Ward reviews

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look and performance is good would recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Someone stole my Mac ID on my other router so I HAD to buy a new one when I changed to Comcast.... unhappy they couldn't do anything since I had the unit physically in my hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works flawlessly with Comcast Xfinity and is saving me 120$ bucks a year cause I no longer pay rental fees this thing pays for it's self if you plan on being a subscriber for 2+ years

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great router. I upgraded from a previous surfboard and this thing is amazing! It works well with Comcast and my AirPort Extreme.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    high quality modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went into the store looking for a different modem but I'm glad the sales associate recommended me this one. For a few more dollars, I bought a high quality super fast modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No Monthly Fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace my rented Comcast modem/wireless gateway.. It seems like I have faster speeds than I did with the Comcast equipment. And, it pays for itself in about 10 months!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fastest on the market today. Have Com Sux 75/10 getting 85/13. Just took CS 8 calls, 5 business days to figure out that they need to push an update. Best Buy had it in stock, and the best price too!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Quality modem at good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this 2 years ago to replace an older model (same brand) modem that was no longer compatible with my cable provider. Works very well. No problems whatsoever

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product and great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found what i was looking for easily. Knowledgible staff answered my few questions. I went home and installed it without problems. It worked great as reviewed. I am very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Top of the line cable modem.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save money by not renting one. This one will last a long time. It is fast and you can use your own router. Best to have separate modem and router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet speeds and reliability seem good (only issues I have seem to be on the server end. Only issue I had was swapping coax cables. A brand new cable i bought (needed something longer) didn't work at all (didn't know that was possible) so I had to switch it out again

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Does it's job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it is supposed to do. Watching movies online is much better than before. No more delays. Not sure why I did not select this one on my first purchase. Downloading apps is super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did require my cable provider to add to my account but is a great modem that provides me with excellent speeds through my provider. Works with Spectrum communications.

    I would recommend this to a friend