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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 167 Showing 3,321-3,340 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    If you like speed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time to replace my older Arris modem and wanted the fastest I could find without breaking the bank. This modem was a breeze to hook into my Xfinity cable. Well worth the money...

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent fast cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money on renting your own, this moden is future proof and can handle hi speed easily. Works best if you have a seperate wifi router, as it just has 1 ethernet port.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this modem to replace the very basic model I got from my cable company (and paid them $12 a month for). It works great and will save me money in the long term. Very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Lovvvvveeee

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of paying the cable company and my speeds were less than what I was paying for! This modem got me my true speeds!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good replacement for old modem that didn’t work we

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced this modem as recommended by BB in-house visit to provide a well priced, very effective device that is faster and better than the old modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    If you need to upgrade. This is it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. Our sales agent was really knowledgeable and answered all my questions. This modem is ready for the the next upgrade that will hit soon. So I don't have to change it later on.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome router. I would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Upgrade to the older Modem I had

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to purchase a newer Modem that could handle the speeds that were being provided by my ISP. So far, everything has been going good.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cable modem I bought is excellent in service. It is expensive but worthy in terms of its quality and performance.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Reliable and fast

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly as advertised and provides reliable and fast speed. Using it with xfinity internet and get the full speed as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a compact cable modem that does what it's suppose to do. Have not run into any problems. This is my second Arris product and no complaints so far within after all these years.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a modem capable of fast internet speeds, and so far it seems to be delivering. Probably not the best option for 1,000 Mbs though (according to the cable guy).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, works well with my nighthawk router. You do have to call your ISP to get everything up and running. Took about 10 minutes in all to get my internet up and running.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Mediacom can have their modem back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No hiccups so far. Has been installed for over two weeks and sustained speed and no resetting anymore. Not a computer genius but I know when something works and this modem great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does the job for me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in after purchasing a Nighthawk router and this was recommended to me. It does fine. The rep was very knowledgeable and I'm satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works well with XFINITY (250 Mbps)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired this with the Velop system and works well. Not too expensive and fast enough for the Xfinity system. Had it a little over a month and so far no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Fast

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One word...FAST at least with my ISP, took a while to setup and get going but once it did, it never stopped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly in tandem with my mesh router, and I own it, not Spectrum!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a older model with this. I can’t beleave the speed difference in the two. But I will say this one is alittle slower to boot up after a power loss or reboot.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Please note, spectrum does not activate 3.0 modems

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't really rate the product as I couldn't get beyond activation (so I opted for middle rating), as I was told it was not compatible with spectrum (even though I was using a 3.0 prior that I had to replace due to a surge in cable line). Essentially, they won't activate 3.0 modems, only 3.1 (which are more expensive, so I had to cave and wait for one of their modems to be sent to me). I just wanted to post this, and in my trying to find out why, it may come to how they have implemented their services, as it seems, as far as I could find, Comcast still accepts 3.0 modems, so, don't know if there really is a legit reason to just not allow new 3.0 modems to be activated or if they just arbitrarily decided not to in order to force their equipment on consumers

    No, I would not recommend this to a friend