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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS Surfboard

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS Surfboard cable modems are really good for home use.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flawless!! A fantastic piece of equipment that was recommended by one of the Geek Squad. Very happy to have taken his advice!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Faster Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem - White. My internet works much faster Now! No more monthly rental fees from Spectrum for a modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had another modem that kept going out but have been very pleased with my new Arris. No issues since I have bought it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as described. Easy install and immediate connection.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for streaming. No problems since purchasing.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this modem is great. I had a fairly older modem and was only getting 100-120 mbps on a 150 mb download. I now get around 170mb. this gives your internet a little boost!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have a 300 baud modem back in the day and this blows it away! Also way better than my previous cable modem. Seems future proof. Goes way faster than our system does right now

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Modem, Super Easy to Set up!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned the older version of this Modem, worked for 6+ years, finally gave out. Been almost 2 months of use with new Modem, have had NO issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better than original Xfinity modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well I’m sure with any internet company. I have Xfinity and this modem is much better than the slow one from Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints, easy set up and provides the coverage as it states, laptop, tv, and several IPhones in the home all pull from the modem and again, no complaints works great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an Arris SB6141 with this SB6190. I had problems for months before I bought the SB6190.I no longer have problems. I am very happy with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had great luck with the SURFboard modems and this one is no different. My last modem was EOL and it was time to upgrade to a newer model that supported higher download speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Poor documentation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem with great speed. If the documentation had been good, i would be happier. It says the top and bottom lights turn green when it is connected, but mine turn white after they blink green.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ARRIS - SURFboard 32 x 8 DOCSIS 3.0

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast modem. Works great. speed exceeds my expectations . I bought that 2 years ago. Modem is fast and can support the speeds it claims. have tested it up to 1 .1 GBps.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This modem is hands down faster!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched over from the equipment my internet provider rented me. This new modem is so much faster than their best router/combo. It will pay for its self in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love this modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem with a Linksys AC Dual Band. This modem is more than enough for my 200mps service. Had not have a single problem with this modem since I connected it about a month ago.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Finally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A modem that has enough power to support streaming Netflix, gaming (LoL) and surfing the internet at the same time. No lagging! Of course bought a good quality router as well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Upgraded Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I am cutting the cord and the representative at my local Best Buy recommended this model to me. So far it has worked as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This thing is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Cable company, Cox, said this is a great modem. I like knowing that I do not have to rent a modem. Very fast and increased my download speeds over the company provided modem.

    I would recommend this to a friend