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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10865 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 171 Showing 3,401-3,420 of 10,865 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not tell any differences in speed from the modem Comcast was renting to me at $10/month. Buy your own and enjoy payback in 9 months. Getting 200 MBPS on speakeasy test.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Oakparc

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Arris SURFboard 32 x 8 to replace one currently owned. Works great and gets the job done- would definitely recommend for casual home use.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work just fine so far. Good for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent !!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to replace a Comcast gateway, and I am totally surprised that this works better than the old one and I no longer have a rental fee. This rocks...

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Switched to this modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble with my previous modem not connecting to my business internet. Switched to this one and havent had a problem since. Reliable brand.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for over 9 months and have not had a glitch with it yet. I haven't had to reset it or hassle with it at all since buying it. It's been wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy setup, good performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an older modem that was beginning to have intermittent performance issues. It was easy to set activate and is working like a charm. Why folks pay for cable modem leases is a mystery to me...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect modem for xfinity gigabit plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cable modem for replacing the rental one and it was perfectly compatible with xfinity internet services. I strongly recommend if you use gigabit plan.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Modem Best Buy Offers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Modem Best Buy offers for a normal household. I'm from a gaming/streaming family who also plays on their phones a lot. This modem handles everything with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worked Great From The Start

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked it up and called Comcast to activate it/set it up and it was up and running and Comcast had it in their system during my call. Works great. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This modem was a life saver

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having gone 3 other modems, we couldn't be happier. This modem was a life-saver now that I have to work-from-home.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Just works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually get an Arris modem. Does exactly what it should and saves me from having to pay my ISP $10 a month. Totally worth it

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem worked great for me. The only problem I had was trying to call my internet service provider to set it up on their end.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having a lot of trouble with my netgear modem. Decided to purchase this modem and it works great. Less buffering and great for streming with spectrum service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good product for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product for the price. setup was easy. it works as it should.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Works as expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy a new one every couple of years. This is my fourth Arris cable modem. Much better and cheaper than the modems Comcast supplies for rent.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Arise Surfboard Docis 3.0

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good..have 7 devices working off it and no problems. That's streaming 2 sometimes 3 tvs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with this product. It connects quickly and the traffic comes through at higher than 100MBPS. This is the only modem manufacturer I ever used and am very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Happy Life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is fast and quiet. It is working great with our Netgear router. I haven't had any WiFi complaints from our 2 teens!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Working great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this for a few months now. No issues and we no longer have our WiFi speed drop from 100+ to 5. This modem has seemed to fix the issue our old modern had.

    I would recommend this to a friend