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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10865 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 10,865 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ARRIS Surfboard Cable Modem offers a lot for low $

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It provides good wifi service and was simple to setup, with their online setup routine. Offers good security settings, too.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great product and great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this is a good deal. No interruption to service we stream everything online. Phones, tvs, laptops. Happy with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It modems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after another brand of modem fried after all of 12 hours of use. Modem set up easily and repeatedly confirmed speeds of over 100mbps. Can't complain about that.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem for those tech heads that has gigablast, it handles the speed really well. You won't be mad at your purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    speed boost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had network issues for sometime and couldn't isolate the router or the modem - so I replaced both of them. The enter system is extremely fast and I have get to have a failure.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    internet modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super easy to install with good directions, very efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally can watch Amazon Prime with buffering

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased to replace my Comcast Xfinity modem/router. I'm able to watch Amazon Prime without the buffering that made it impossible to enjoy a program.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So glad I ditched the Comcast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up buying this modem so I could stop paying Comcast. I get full speeds of what I pay Comcast for instead of reduced speeds with their modem. Worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Savings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best way to save money. If you supply your own modem you don't have to pay time warner 10 bucks a month. Not toentire since I switched to my own modem my Internet works better.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great bump in speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally helped download and upload speeds. Bad idea to purchase less tech with this product cuz you will need to upgrade within short period of time. Buy once not twice...

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded from the Arris 6141 to this one. NO complaints with either one so far. Upgraded due to increase in internet service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    JWS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for wireless setup and it is easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem at a good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what a modem should do. In conjunction with the Linksys router I also purchased from best buy, I have had no issues connecting to the Internet and streaming videos in 4k.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Speedy Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new modem as I didn't want to rent from the ISP company and this one was recommended and works very well for the U/D I receive at my place. Excellent deal.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be sure to register this modem with you service provider. This was replacement for older modem. Installation was simple. In operation within 5 minutes of starting install.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router to replace my Comcast router and avoid paying the rental fees. Speeds are great. Very satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    ARRIS Surfboard DOCSIS 3.0 cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace Spectrum/TWC supplied modem. This modem supports a 400 mbps download speed use case. Unit has a nice software interface with good information about what the cable company is doing.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great replacement cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you're tired of leasing one from your ISP, this cable modem will suit as a great replacement to own. Docsis 3.0 will ensure that your high up and down streams are supported.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great.. had to get this one because I changed my internet service and went with a much faster speed , so I needed a whole new one. This one has ben great so far, no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS Modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Way better than the one Spectrum provides.

    I would recommend this to a friend