Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Arise Surfboard Docis 3.0

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good..have 7 devices working off it and no problems. That's streaming 2 sometimes 3 tvs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good unit for family that streams

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace our router and I decided to just upgrade everything. Can tell the difference in our speeds and we have multiple devices connected and stream nearly everything.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for less

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved to have now Comcast provider wasn't going to spend 11 dollars a month for their device, this works great as a modem my internet speeds are no different.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    ARRIS Surfboard DOCSIS 3.0 cable modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace Spectrum/TWC supplied modem. This modem supports a 400 mbps download speed use case. Unit has a nice software interface with good information about what the cable company is doing.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great High Speed Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great High Speed Modem has no issues so far only complaint is it Didnt come with a Coax Cable and it came with a Cat5e Cable you would think they would give you atleast Cat6

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently switched to this modem and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    High Speed Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Time Warner had rated this as one of the better modems. It certainly has the higher speeds although TW only gives you what you pay for and they cut the speed back to the mid 30s.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Needed modem to replace Spectrum modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to replace the Spectrum modem to get a better signal and reduce cost. So this one was recommended by a key member of the staff. So far it has worked out good.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Did not need

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned only because it was not needed but worked great the little time I had it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    good product, fast internet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace a SB6141 due to power cord failure; this has been a good purchase to date without any issues. And was on sale so felt like a good price for the performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works very well. No interruptions in service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to replace our modem and router, as they were very old and not up to par carrying and routing all the data common these days and when we started to have to reset it frequently, we decided it was time for a new one and headed to Best Buy at Chapel Hill Plaza. We spoke with a rep we had previously worked with and respected his opinion and he reccommended this model and a router. We bought both that night and came home and set them up and both have worked great together in the two months we have had them and there have been no further interruptions in our internet or cable service. Great unit.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Significantly faster then Comcast router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best way to get rid of the Comcast router / modem. There was a significant speed increase when I replaced Comcast's unit with this and the Linksys WRT3200ACM router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Much improved speed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before my internet was lagging in speed. After a quick install and phone call to the internet company, our internet is blazing fast. Even the internet company was impressed!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Definitely Better

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works way better than my previous system that I had before this before the device I was using was horrible and old but now with this new technology this device works perfectly I also purchased the Orbi system with it to everything in my house fully connected.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good value modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has enough power to speed up our internet on a large tri- level home. We were going to pay extra to Comcast each month for faster service but now I do not have to.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this modem in conjunction with an Apple AirPort Extreme. Great combination, the modem delivers the speed and the router completely covers the house.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great for upgrading internet speed

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is out second modem from Arris. It was worked just fine from day one no problems set up was simple just a good all around modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Router works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router I purchased works flawlessly with my existing Comcast internet service and my Ubiqiti Amplifi HD WIFI. My download speeds have gone from averaging 80 Mbps to 230 Mbps

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Arris modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why pay for rental fees Monthly from your cable company, when you can own the top Arris modem and it will pay for its self the first year. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More than meets expectations for my senior parent.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought modem on recommendation of BB associate. Modem has met expectations. I believe this cable modem will pretty much work well with any cable company internet provider.

    I would recommend this to a friend