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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 10,860 reviews
  • Rated 5 out of 5 stars

    So Far So Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had any issues since Comcast installed this modem about 6 weeks ago. One of the Best Buy salesman has this modem with no issues. This modem had mixed reviews with one common theme being people thought the earlier models were more dependable. Despite this feedback, I bought the this higher end model after talking to the salesperson at Best Buy. The rational was to provide some assurance that the modem will be able to handle greater data down loads as technology evolves. i.e. "future proof" the purchase. Given the higher price, my break-even is about 2 years with Comcast and their monthly charge.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serious upgrade for speed and stability. Took a little bit to set up but I ended up liking that too as it was due to the extra security this provides.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my modem because my TV programs kept freezing up. This new unit has solved my problem. I’m now downloading at 107 Mbps & uploading at 11 Mbps.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderfully and easy set-up. App works great for getting information needed while away from its primary location.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good Channels

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative told me this was one of the best modems for what I needed. I have extreme internet and this opened up the network for fast gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super Fast Speeds!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and pretty much Play. Just had to call my internet provider to verify the new modem. It was up and running in minutes, and our speeds have already increased!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Need the internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well was easy to install added an Orbi unit with it so I am covered in my house and shop

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a gamer, but wanted to improve download speed for online streaming services. My previous modem was several years old, and outdated. I switched to this modem and a mesh router system and have seen marked improvement in download speeds

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    buy your own modem = save $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great starter modem that provides decent speed - save on monthly costs from your ISP

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this for our wow 500 mbps internet to upgrade what they gave us. We then hooked it in to a mesh network and we’re pulling over 500 mbps. Works great !

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend buying this modem instead of paying a rental fee for as long as you have cable internet. Itll pay for itself in the first year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    User friendly!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best modem I've had so far, bought one for my parents house about a month ago and recently bought another one for mine, small and easy to hide....

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast internet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made my internet blazing fast!! I was required to buy a new modem to unlock full potential of my internet speed and this did the job with google Wifi

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good find

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good! Great find! Happy found it. Would recommend to a friend

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    400 MBPS+ It is a must have for modern households!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device works awesome! I have a 400 MBPS connection with out local cable company and called and had it setup in minutes!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well and is very easy to hide. Looks sleek. I would definitely buy again. It does have a wierd set up though

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a reliable product recommended to check out guy. It was very easy install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    priced right of medium size house

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works nicely for my house. the only problem I have found is the lights on it are a bit bright, other wise its great for my use.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable so far. Owned for 2 months and it has been working well. Glad to not pay internet provider to rent theirs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I purchased this, I was upgrading my internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the second modem that I purchase but I needed WIFI and with this one it only had 1 Ethernet plug but it was really fast when I connected the Ethernet to my laptop.

    I would recommend this to a friend