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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 186 Showing 3,701-3,720 of 10,860 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Modem update for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Setup needs to be coordinated with your cable supplier. That in mind setup is relatively easy and the device help line was very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great boost in speed.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great boost in speed. Really increased range with Netgear mesh. Would recommend for someone operating a 100MBS system

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Simple setup for anyone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup is so easy plug it in call your isp and your internet is running. I used google wifi as the router works great!!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Replaced TWC Modem to reduce cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced TWC Modem to get rid of the $10 per month charge. Paid < $90 for this modem, so expect a breakeven in 9 months then save money. No problems. Everything seems the same. I am not a modem expert but I know what is working and this is working fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had one issue with this modem. It was easy to set up, and is compatible with our internet provider as well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great bang for the buck!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great with my ISP and has increased my speeds by 65% from what I had previously. I would buy it again and recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Loved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the modem. It makes my internet a lot faster than when I was renting a modem from my cable provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good for law speeds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for low speeds up to 300, I had to upgrade to 8200 when I upgraded my connection to gigabytes

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have spectrum high speed internet and have had no issues with this router. It functions flawlessly in conjunction with the orbi whole house wifi system

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is excellent. It works with my provider and rarely needs rebooting

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great modem for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues with older Arris surfboard all in one (modem, router). Opted for seperate modem and router combo and internet is much more stable and faster.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time I purchased this same product. I lost the first one due to a power surge during a storm. Extremely pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Modem. Bought it to substitute the modem supplied by the cable/internet provider. I'm glad I did.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this modem. Old modem wouldn’t keep a stable connection to the internet. Great speed and very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem ensured high speed internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from my 4 year old Arris modem was a game changer! Needed this in order to get all of the sports channels we could ever ask for! Works like a dream!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable modem, it has functioned flawlessly and we’ve had no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works Exactly Like I Need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Cable Modem was exactly what I needed for my internet service. It didn't take the technician long to set-up and has worked perfectly since it was installed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to 400 mb/s Spectrum internet and needed an upgraded modem to handle the speeds. So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid performer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. I could buy a newer, faster and more expensive model but this one works just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Super reliable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is like a Volvo...super reliable and safe. It is really affordable as well. Perfect for all ranges of use. Excellent first step in cord cutting.

    I would recommend this to a friend