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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went through 3 routers before this one! All of them needed to be restarted on a regular basis. I am very pleased with this one so far no problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    excellent replacement for my comcast modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned my comcast modem and replaced it with this Arris modem. Its just as fast and I'm saving $14 a month in rental fees.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this router to help my internet issues!! Excellent product,no more buffering issues or signal problems. It covers my entire (3 story) home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this with help from an associate, he recommended I buy the modem and router separately, am very satisfied with this modem, haven't had any problems at all!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem for Fast WiFi

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have one of the highest WiFis data services and this modem works great for it. We never lag and we play a lot of Netflix and games.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Beats renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You're better off buying this item that works just as well as anything you would rent from your cable company. Plus, you'll end up saving money in the long run.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little skeptical at first purchase due to its small size and only 1 USB port, but I have not had any connectivity issues so fully satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works as expected 80+ MBPS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get download speeds from Comcast at 80+ megabytes per sec. 4 year older version same brand was dropping signal. Haven't dropped signal yet. Works as it should

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to upgrade my modem because mine was over 5 years old. I finally get the internet speeds I pay for from my service provider.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    used with xfinity - no issues with easy setup. had to call xfinity to get it started - less than 30 minutes had internet

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    With room to expand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this modem because our ISP's modem/router combo was sub par. However, with this modem, it exceeds what our ISP is even giving us which allows room to expand.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was renting a modem from mediacom and decided I was done with their terrible modems. Got this one and haven't had any problems since.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works with xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Comcast xfinity 200. Works great. Powers many cameras and TVs phones and All kinds of stuff.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for modem that was not working well.Was recommended by son and son in law both worked best buy geek squad. No longer work there just knew which products were good or junk . Easy to install no problems, works with Mediacom.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup is a breeze, just call your provider and give your Mac address.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great modem. I used a previous model for 6 years until one day my internet company informed me that they no longer support that modem. I have to get a new modem and I choose this modem. So far so good and I highly recommend this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Cable Modem Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable cost going through the roof and finally had to downsize on equipment. The replacement modem I brought from BB was easy to setup and the price was good .

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem rocks. It is rock steady and while I don't subscribe to extreme speed, it is capable of download speeds in excess of 1GBps. Its a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Comcast. We get amazing speed that doesn't decline over time like my previous modems have done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value on a basic cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most basic model to connect to Comcast/Xfinity cable and get internet to your computer. Functions exactly as advertised; meets older specs so appropriately. Unless you are paying Comcast for super-fast internet, (like a gig), you don't need to spend more than this. Elegantly designed and precisely manufactured.

    I would recommend this to a friend