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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 188 Showing 3,741-3,760 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does The Job !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased a modem before that just did not have the out put this has . This works great ! I'm very Pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So far So good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I haven't had a problem with the modem. I got this for my cox internet upgrade. I haven't had any problems with it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modern

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem very happy with its performance using sparklight internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to pair with orbi

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was nervous this wouldn’t work with out orbi but it works like a charm :) good buy and saves us from paying a extra 13$ a month to xfinty

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the modem I bought to go with my Velop system. It works very well and I'm happy with it if your looking to use a mesh network this is the modem for you.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris an Excellent Brand of Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought many cable modems for myself and others. I have used all kinds but I always come back to Arris. They always give me top performance and reliability

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. When I was about to buy it, I counted on Best Buy agent to help me and I did not regret his advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experienced wifi issues prior to purchasing this modem. Have had consistent connectivity since purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast..fast...fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Time Warner. Bought this to take advantage of new speeds offered by TWC. My download service is nominally 200 mbps and I routinely get around 225.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS Modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem certainly serves its purpose. It doesn't require any attention and it delivers continuous uninterupted access to the internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great speeds with the right network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my original Comcast modem. Tremendous improvement in download and upload speeds. Not the easiest setup - using website didn't help. Had to contact Comcast, but install was easy from there.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought together with google WiFi and have had zero issues with either. Easy set up and allows me to not have to rent from cable company any more.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were using the "free" modem provided to us by our internet provider, however we definitely noticed a big difference when we upgraded to our own.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Speed is great, setup was easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to work with the 300 MBS Cox cable package and I'm getting OVER 340 MBS download speeds. Great modem for the price if you already have a router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    This modem is fast enough for my needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works as good as the Xfinity modem that it replaced, and don't cost me a rental fee every month. I'm very pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Saving money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable company wants to charge $12 to rent their modem. This purchase was a no brainer as I will recoupe my money within 6 monthes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eva

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product perfect for a 3 stories house connection excellent

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router not disconnected a single time I have 300 Mbps speed and I get it, will definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Increased our download and upload from my previous modem. Better gaming and streaming at the same time with no hiccups. No disappointment here.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. Upped my internet speed but my old modem couldn’t handle it. This fit the need.

    I would recommend this to a friend